1 reviews | Active since Nov 2022
Cell C: Accounting *********, ***** and Billing Gangster
It’s been 8 weeks since I requested a refund of my credit balance from Cell C and it has not been resolved yet. I have spoken to 36 agents and no one at Cell C can succinctly tell me why a refund request is taking this long.
I have therefore:
• filed a case of theft against Cell C at my local police station (it’s MY money in their account and their actions demonstrates an intent not to pay it back to me or provide reasons for the delay); and
•reported them to 3 consumer regulatory bodies. Given the many negative reviews against Cell C for payment and billing irregularities I have also reported them to a financial watch-dog for possible accounting irregularities; *****; mismanagement of client funds and or suspicious transactions.
If you have an unresolved matter with Cell C concerning billing, payments, refunds and or cancellations and that matter has been unresolved for more than 14 calendar days, I am willing to share my legal documents and complaint forms free of charge. You won’t need a lawyer only a basic comprehension of English (sorry if you prefer a different language). You can leave your details below or email me on mvrcxl @ iCloud . com (no spaces).
“Thank you for contacting us regarding your refund request.
Please accept our sincere apologies regarding the unpleasant service received thus far. As per our records, a refund for an amount of R[redacted] was prepared on the 08 November. We have followed up with our finance team regarding the status of the refund.
Regards,
^GN”
This contradicts a previous SMS from Cell C stating that the refund would take 3-7 business days from 26 October 2022. It’s been 17 business days thus far and the reference to “08 November 2022” makes no sense since the refund was requested by me on 5 October 2022.
Contacting Cell C’s major shareholder, Blue Label Telecoms would also be fruitless (https://mybroadband.co.za/news/business-telecoms/457977-cell-c-rescue-transaction-delayed-again.html/amp):
“In June 2021, sources close to the company first told Bloomberg it was “close” to completing a recapitalisation deal [for Cell C]. After several delays, the company finally managed to get the transaction approved by shareholders in early July 2022. Initially, Blue Label said the transaction would be finalised in late July, but this was delayed to the end of August.”
“Thank you for contacting us regarding your refund request.
Please accept our sincere apologies regarding the unpleasant service received thus far. As per our records, a refund for an amount of R[redacted] was prepared on the 08 November. We have followed up with our finance team regarding the status of the refund.
Regards,
^GN”
This contradicts a previous SMS from Cell C stating that the refund would take 3-7 business days from 26 October 2022. It’s been 17 business days thus far and the reference to “08 November 2022” makes no sense since the refund was requested by me on 5 October 2022.
Contacting Cell C’s major shareholder, Blue Label Telecoms would also be fruitless (https://mybroadband.co.za/news/business-telecoms/457977-cell-c-rescue-transaction-delayed-again.html/amp):
“In June 2021, sources close to the company first told Bloomberg it was “close” to completing a recapitalisation deal [for Cell C]. After several delays, the company finally managed to get the transaction approved by shareholders in early July 2022. Initially, Blue Label said the transaction would be finalised in late July, but this was delayed to the end of August.”
We do assure you that we will have an update on the matter by this coming Monday.
Regards,
^TN
We do assure you that we will have an update on the matter by this coming Monday.
Regards,
^TN
You continue to lie and ***** from me. What is the new excuse that I will be told?
Cannot wait until the sheriff serves you.
Cheers!
You continue to lie and ***** from me. What is the new excuse that I will be told?
Cannot wait until the sheriff serves you.
Cheers!