Cell C - account management and resolution leave much to be desired and does not promote customer retention. Ticket # [CFT209414] // Customer number. ***.

Ticket # [CFT209414] // Customer number. ***.

The above ticket number response was received in August 2025 providing me with assurance that my issue had been addressed and resolved. I have subsequently found out by way of a credit report that this is not the case. I would appreciate it if the appropriate senior manager intervenes to expedite immediate resolution. Keeping in mind I was never informed of any outstanding amounts upon my termination of the Fibre account in May 2025.

In addition, the credit report is stating that I still have a mobile account with Cell C which is inaccurate as the contract was cancelled in February 2024.