Cell C Account Department

1. Firstly, the account for *** had been cancelled in December 2014 as the duration of the contract was completed which we was informed that there is a 30 day cancellation period which was put into process. In January 2015 Cell C was contacted for account balances which is normally done every month and the consultant stated that there was a zero balance. Upon calling the Cell C Call centre on the 17th February 2015 we were informed that account balance of R288.00 was outstanding. I am shocked to understand why that amount R288.00 as I always pay an amount of R149.01. I will like to know why was the *** cut off as well as it is on prepaid from the 25/01/2015.<br> 2. Secondly, how come the accounts department did not pick proof of payment for the *** which was paid on the 31/01/2015 at Nedbank Galleria. It was only picked up on the 17th February 2015 that there was no payment made and the outgoing calls were barred. I had to go through the process of emailing the proof of payment to [Email Removed] due to the *********** staff been employed at Cell C.<br> 3. I personally feel that there are a bunch of idiots working at Cell C in all the departments