Cell C account Blocked due to negligence and bad service!!

<p class="MsoNormal">I have a Cell C account going for 3 years now.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">I am very unhappy with the service I have been receiving from Cell C.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">My account is BLOCKED at the moment due to an accounts lady with the name Nthabiseng Kekcia (I am not sure of the spelling for the surname)that told me that my account is in arrears for March 2016 she told me that my statement has a 30 days and a current balance outstanding for March. </p> <p class="MsoNormal">I told her that I needed her to go and check my account again, for I know that I am up to date with my payments, and the only payment due, is for May 2016 and is only due 31/05/2016.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">She refused to do so and not even 5 min after our heated telephone conversation, she sent my an sms saying that my account is in arrears, and I need to pay within 2 days, if payment is not made within 2 days, the account will be BLOCKED.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">I checked my account minutes later after receiving the sms, and my account was BLOCKED.</p> <p class="MsoNormal"> </p> <p class="MsoNormal"><span style="color: #555555; font-weight: bold; background-color: #ffffff;"><span style="color: red;">I went through all of my bank statements and the invoices they sent me, and i marked on each one where the payment took place for each month.</span></span></p> <p class="MsoNormal"> </p> <p class="MsoNormal">I feel this is unacceptable for a customer to be treated in this manner!!</p> <p class="MsoNormal"> </p> <p class="MsoNormal"> </p> <p class="MsoNormal">For me to go and spend time to go through my bank statements to mark all of the payments for this year, and then to go through the Invoices they sent me is not acceptable at all!!! I am not supposed to be doing that, for I am not working for Cell C.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">But unfortunately that was the ONLY way I could help myself, seeing that Cell C refused to help me.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">The last time my account was blocked, also due to the people at Cell C not doing their job, I also received bad service and it took me 4 days to get my account active again, after speaking to several consultants that was not interested in helping me, and after holding on for hours, I eventually spoke to a supervisor that was willing to help me.</p> <p class="MsoNormal"> </p> <p class="MsoNormal">My Account is now BLOCKED and I cannot use it, I am very tempted to switch service providers, because I have only received terrible service from Cell C.</p>