Cell c accepts incompetance

Good day

For last 6 weeks i have been expierincing poor or not signal service during my travels. I went to visit cell c shop at savannah polokwane. I was told this is temporary issue.

The problem remained .returning to the store week later i was told i have to upgrade my simcards to 4g to resolve the issue. Savannah mall could not assist as the network was down. I was there 3 times there after and called telephonically. The system was down every time. Dont know how they trade

I was advised visit mall of north branch where i was advised they will not help because i only had drivees licence identification. I was put in contact with the call centre to do upgrade. The consultant asked numerous security questions that was irrelavate ,asking if i own property in Port Elizabeth- felt i was being ****med. Got asked why system does not want to accept my info.

Returning to mall of the north requesting to do upgrade,i was told point blank to phone call centre again. I refused and said i prefer to do in store. I was told to shut up and listen. As i knew by now upgrade can be done at R115 per sim at store ,i refered the assistant to her fellow colluege for assistance as he told me so with my prior dealing with store. After they had a debate in sotho,discussing my bussiness in a non bussiness langauge is rude and ****** ,she went to back to get cards. She returned,informing they dont have cards available to upgrades.i must understand it was weekend and it is holiday, she cant tell me when new cards will arrive.

I get feeling that the staff dont want to help, palming me off to the incompetant call centre.

Being a loyal customer since cell c inception i wish my problems to be solved like clock work as the monthly debit order goes off