Cell C abuses Bank Debit Order authorization.

Cell C is abusing bank debit order authorizations. As per my statement, the account should have been debited on the 31/12/2022. My bank account had been debited on the 21/12/22 instead. I had called the accounts department and requested to speak to the manager. The agent advised that her manager Lerato will contact me. I had requested for her manager's full name and contact number. the agent advised she is unable to provide personal information. what a joke... they should rather go sleep at home.