DH
Dries H

1 reviews | Active since Jan 2019

29 Nov 2019, 23:12

Cell C absurd package

I have several contracts with Cell C and one of my contracts is due for an upgrade. I like my current package that I am on and went to Brits Mall Cell C to upgrade my contract. I told them that I want the same deal as my current contract but want to increase my data to 500MB or 1GB. I was told that they can't give me the same package as it has changed. Currently I am receiving free 1000 wifi calling minutes, 150MB data, 150 any net calling minutes, 150 sms'e and 2GB black data which I never used. Now they want to give me a package that I don't want and will be a waste of my money. I still want to be on my current package even if the price has increased. I use wifi calling nearly every day and now the customer who paid for the deal or package must use these absurd deals which is not suitable for me. No wonder Cell C is in financial **** as they do not want to give the customer what is suitable for his or her needs. If I can cancel all my other contracts I would have done it and also recommend other customers to rather seek an alternative mobile provider as Cell C it is not for the customer but for themselves.

0
Replies (3)
Cell C
Cell C's reply30 Nov 2019, 11:31
Official
Hi Dries

We no longer offer Wi-fi calling minutes and Black data as part of our contract.

You can activate a wi-fi calling bundle by using the below link. Please let us know if you would like us to contact you for further elaboration.

https://www.cellc.co.za/cellc/Wi-Fi-calling-bundle 

^MM

Best regards,

DH
Dries H's update30 Nov 2019, 12:02
Reviewer Update
Please you are useless. Ask the CEO to contact me. Why must I pay more for less and a package that doesn't suit me. I don't want any excuses i want to continue with my current package. Make plan
DH
Dries H's update09 Dec 2019, 22:09
Reviewer Update
I am still waiting for Cell C to come back to me regarding this matter. You client service sucks.