cell c absolutley disgusted

hello iv been waiting three days for someone at CELL C to reconnect my 2 cellphone numbers. i made a mistake by using the wrong reference number on 25 January when making payment of R200, so they suspended my lines, i called in and they allocated the payments, and switched me back on after fighting with them after 2 days.

on Tuesday morning at 4am i paid another R200 with each using the correct reference number, by the afternoon on Tuesday, i had been suspended again!!!! i called in the afternoon and they said pay another R60.00 in which i did immediately, so this brought me up to R460.00 in total where my cell c app only showed the amount of R360.00. soon cell c side they never allocated my payment. i have called in 7 times on Wednesday, i have been put on hold for an hour with no response. i have emailed the proof of payment through 22 times since Tuesday to 4 different email address, using *** / *** / *** / *** / *** / *** and still not one person has even bothered to get back to me personally or to reconnect my line, when i call in they all tell me the same story that i have used the incorrect reference, i tell them yes i am aware, but i have sent through the proof of payment for you to correct on your side. still no response!! i have never been so unhappy with Cell c before!! but please understand my frustration. i have called my attorneys they said i should post it to the Cell c facebook page, hello peter and the cell c c website. in which i will resort to by 10am today if i have had no response. please could you help me, im so frustrated.