1 reviews | Active since May 2019
Cell C - Absolutely Horrible Service
I called Cell C for them to cancel my debit order. I was told that I would need to send an email, which I duly did. They responded that they would contact me within 2 days. Its gone a month and they have not contacted me. However, I sent a follow up email and also called them numerous times. Despite all my correspondence they still tried to debit my account 4 times. As there is are funds in the account, hence my request to cancel the debit order, the returned debits has incurred R460 bank charges, which I don't have.
I asked for their bank details so that cash payments could be made and they could not even provide me with that. I tried asking for their senior mangers contact details but to no avail.
Cell C hides behind a call centre number. The employees/ agents answering that number are *********** and unhelpful.
I had to give them 1 star in order to proceed to the next step. They do not deserve any stars
Thank you for reaching out and for sharing your experience. We sincerely apologise that your debit order request was not handled in line with your expectations and for the frustration this has caused.
We have referred this matter to our support team for a full investigation to establish what transpired regarding your debit order cancellation request and the subsequent debit attempts. The team will also review the communication gaps you’ve highlighted and assist further with resolving your request.
Your feedback is taken seriously, and we appreciate you bringing this to our attention. We will ensure that the matter is addressed appropriately and that you receive feedback once the investigation is concluded.
Kind regards,
Cell C | GM
Thank you for reaching out and for sharing your experience. We sincerely apologise that your debit order request was not handled in line with your expectations and for the frustration this has caused.
We have referred this matter to our support team for a full investigation to establish what transpired regarding your debit order cancellation request and the subsequent debit attempts. The team will also review the communication gaps you’ve highlighted and assist further with resolving your request.
Your feedback is taken seriously, and we appreciate you bringing this to our attention. We will ensure that the matter is addressed appropriately and that you receive feedback once the investigation is concluded.
Kind regards,
Cell C | GM