Cell C - absolute pathetic service

Good day

Please cancel my fibre contract with immediate effect. i still do not have access to my internet. it has almost been 3 months without connection. I do not know what more to do because no one from cellc responds to me. i have logged emails, more than 20 requests via telephone. I have posted on your facebook page. absolutely nothing gets done. As a result, I stopped my debit orders. Cell c in fact owes me money for the previous two months I paid and did not have access to the internet.

ive been told telephonically that you cannot cancel my contract because my account is in arrears due to the fact that i stopped the debit order.

Do you think it is fair of me to continue to pay you when you ignore me flat out and not respond to any of my emails or complaints for 3 months ?

Please cancel all my cellc contracts. my fibre contract as well as my mobile contracts. i will not pay the amount in arrears because you did not render the service i was supposed to receive for 3 months.

my ID number is ***

I do not want to be associated with your firm.

Below is a complaint sent through with all the relevant telephonic reference numbers. to date not a single person made an effort to assist me.

Dear Cell C.

My internet has been off in the JHB north area for about 7 to 8 weeks. During this frustrating time I made more than 20 calls to your support desk, each call lasting in excess of 12 mins. The response we received is that vuma technicians are on site.... for 7-8 weeks.

As I write this email my internet is off.

My contract with cell c expired long ago. I couldve easily stopped my debit order but I did not as I received good service prior to this incident and i was hoping that you will actually assist me as your customer.

I sent an email to cell c requesting a credit for the duration that the internet has been off at my property. No response received in return. Except for your useless automatic responses commiting to a response timeframe. Thereafter I sent 4 more follow up emails without receiving a single response.

This is frustrating and absolutely poor service. What is the point of contacting you via email and support telephone calls if im being ignored ?

Please contact me directly for specific reference numbers etc.

Herewith my details : ID *** Anton Geldenhuys Contact number *** Email : *** Account number ***

Reference numbers I have for calls logged to get my wifi up and running ISP-***88 ISP-222977 ISP 235690 ISP 237361 CF***001759 Reference numbers I have for calls logged to request for my monthly payments to be credited : CF133186 CF155154 CF155155 CF162316 CF164712 CF165694 Since 01 Sept when my internet went off I spent a total of R6,205 on data to switch on my mobile hotspot. This data was bought for a cellc sim card as well and can be proved by FNB bank statements. Your service is utterly poor.