cell c *******

Cellc has contacted me but still insist that I pay the cancellation fee. They are still investigating but say that they cannot reduce the amount payable. Now I am blacklisted and cannot get any loans or bonds from my bank because of this issue. I will never take another contract with Cellc again.

Good day,

I also want to listen to the recording. Please let me know asap as to which Cellc store this will be made available to me.

You can send it to the cellc store in the phoenix plaza Durban.

I am not sitting around waiting for a call from Cellc the whole day. I did not receive any sms's about failed attempt's to contact me. This recording is taking too long. What is the issue here? In the mean time I am still in bad credit with my bank because of Cell c's incompetence.

Cell c could you ask the attorneys you have handed my account too,to re frame from calling me and harassing me all the time. I also do not want any interest added to this so called outstanding amount, not while this investigation is ongoing!

You can contact me on my landline on ***

I am still receiving calls from the attorneys wanting payment. I need Cell C to get them off my back.
Why is the recording taking so long to come through.

I have still not heard anything from Cellc. How hard can it be to get a recording. In the mean time I have attorneys calling me everyday and I cant get a home loan from my bank because of Cellc. You will be hearing from my lawyers.

Cellc what is going on??? I have still not received the recording of the salesperson who called me!
This is exactly why I am in this position in the first place where I'm owing you guys R10 000 for your guys inability to do your jobs- I used to call the call centre everyday for months to get you guys to correct the talk plan on my contract but failed to speak to anyone who could assist me! And when I did speak to someone they would lie to me and say that it has been fixed only to receive a debit order on the wrong talk plan- I am tired now.

Hi could someone please contact me on ***. I was told to get a sim card and rica it and wait for a phone call from Cellc.

Could the lady from Cellc customer care call me regarding my sim card. She was going to asist with the rica.

Cellc I need these attorneys to stop bothering me everyday. You need to make them aware that this is an ongoing investigation. I am not paying them any money. I am still awaiting the recording and I am still waiting for my contract to be reinstated. My credit score has dropped because of this and my bank will not even consider me for a home loan.

I am still waiting for some feedback on my case with cellc. I am still being called by debt collectors everyday.
Why is it that you guys cannot get a simple recording when I took the deal with cellc.

I am still waiting for a call from the manager at cellc. I was told that my contract was going to be reinstated. I was told that the wrong amounts debited from my account will be reimbursed.
I need someone higher than a manager to call me unless that person can really help with getting all this sorted. I cannot pay you guys R10 000. You will not get that money. This was cellc's fault in terms of not properly notifying me that I was being handed over to the attorneys for debt collection. I need this fixed or I will be coming to the cell c head offices to have this fixed. No one from cellc called me to ask why I was not paying my contract. No one called to ask how they could help and when I spoke to people at the call center they would lie that the problem is sorted. I still have not received the recording for when i took the contract. The lady that offered me the contract did not say that I needed to call the call center to drop the talk plan. I called over and over for months to get my talk plan fixed but couldn't because of *********** call center agents.

I really need someone higher than a manager to assist me at cell c and to get my problem fixed. I cannot be told that the system doesn’t allow anything to be done on my contract. I am still being harassed by attorneys, and my credit score is so bad that my bank won’t give me any credit. I have also been blacklisted at the credit bureau. I need a home loan right now but can’t get it because of cellc not being able to fix this problem. I was told that I should get a prepaid sim card and rica it in my name and pay R2250 of which I have already done this past week, then cellc will try and reinstate my contract. I am now being told that this cannot be done as the system won’t allow it. I have been a cellc customer for over 20 years. I have always paid my contract installments on time. This should carry some weight at least in showing me some mercy as the punishment I am receiving from cellc is very harsh. Especially when it was there fault! I need my name removed from the ITC otherwise my life is ruined as I am renting now, and we need to find a new home before the contract expires at this home. I need someone to call me with a solution and not call me and tell me that this cant be fixed because the system won’t allow it. I have paid R2 250 to cell c which was borrowed from a family member so the remaining balance is R7 750 of which I cannot afford.

I am still waiting for another person to call me regarding the amount I am owing to Cellc. Please I need a solution now as I cannot be in bad credit for much longer!!

You will be hearing from my lawyers- you people are pathetic- I will never take another contract with cell c again- in the mean time can you get these ****** lawyers to stop contacting me-so you say R8500 is the outstanding balance !!!! You people are pathetic

You guys dont give a **** do you!!!!! I think a lawyer is too soft for you guys

Then contact me with a solution. You don't understand the distress and frustration because you not going through it.

Can someone give me an update on the email below.

Good Day Mr. Clifford Soobramany, Thank you for contacting Cell C We have received your follow up email regarding your contract. Please be advised that case *** that i have been dealing with is a duplicate for case: *** and case is handled by the manager. For any follow up kindly provide case:*** which is pending for feedback. We apologize for the delay. For immediate assistance kindly contact our customer care on 084135 free from your Cell C Handset Regards, Cell C Written Correspondence

Hi I am willing to pay the amount excluding the cancellation fee. So basically please tell me what is the cost of the devices.

I have been informed by the attorneys you handed me over too that Cellc has the power to give me a bigger discount on the amount owing on my account. I need someone to contact me regarding this- 20% is way too less

This is not what I have been told by the attorneys- they said that you guys are giving 20% discount and they cant adjust or offer me anything else than that

Can I please have an update- the longer I am blacklisted the bigger my problems become- I just need a better discount on the amount owing.It cant take that long

Your useless network has now informed me that the account has been handed over to the attorneys and that you have no control of anything like discounts etc. This was not what I was told by the attorneys. Cellc you are the worst- I will never take another contract with you guys and I will spend the rest of my life persuading others not to take contracts or have anything to do with you guys. You guys have have handed me over to debt collectors just for a few months of non payment- Never once did someone call and ask why the payments was not being made- if they did they would have resolved the issue and I would not be in a situation where my name is black listed and you want me to pay a huge amount of money to get my name cleared-where the **** do i get this money from?????? I am so frustrated with Cellc really!!!! And the frustrating thing is that you dont care-you have handed me over and thats it-theres no recognition as a customer whos been with cellc for ages. You are the worst network in south africa

get lost

CAN CELL C NOT REMOVE THE CANCELLATION FEE. I DID NOT REQUEST THE CANCELLATION FEE.THE FAILED DEBIT ORDERS WAS NOT BECAUSE OF NO MONEY BUT BECAUSE YOUR STUPID NETWORK WAS DEBITING ME FOR THE WRONG TALK PLAN SO I REVERSED THE DEBIT ORDERS

i am coming to see you guys in person

i did not sign any contract

No I am coming to your offices-not the stores- the stores cannot help because it was telephonic sale

Please provide me with the address and the time I can come in.

Has anyone listened to this call?

Good day Mr. Clifford Soobramany Thank you for contacting Cell C We received your email regarding the call recording for the contract upgrade Please note that the calls are attached on this case ref number *** To listen to the call recording,please visit any nearest Cell C store Regards Cell C

does she say that I need to call cellc to drop the talk plan to a lower one? Thats what i want to know

cellc you arsholes now I am still owing 9K after i paid 2250 !!!!!! i am sick of you people-the attorney said even if i listen to the call it will make no difference i am beyon ****ed right now

i want the discount being offered to be extended

i want a higher discount than 20%-contact me

the discount on the payment owing to cellc- the attorneys said you guys are offering a 20% discount

So after listening to the call at a cellc store there is not one time where the cellc caller says that I needs to call the call centre to drop the talk plan- so cellc you have therefore ruined my credit report because of your incompetence. I get calls from the attorneys everyday to pay this outstanding amount which was cellc 's **** up!!!! I am beyond words and cannot describe how disappointing I am with this **** network. No one really tried to help me- I just dont have R10 000 lying around to pay your ****** useless network- there are things I want to say and do to you guys that unfortunately I cannot say on this platform but trust me you have not heard the last of me-I will continue to ruin you shell c

DONT TALK LIKE A ****ING ROBOT- YOU SHOULD NOT HAVE HANDED ME OVER IN THE FIRST PLACE!!!!!!
YOU CAN INTERVENE YOU JUST TOO ****ING LAZY AND YOU DONT CARE

I did say 1.30 pm today and no one called me

has everything been arranged for me to listen to the sales call when i took this forbidden contract- its at the cellc store at the phoenix plaza-i dont want to go there and they tell me they dont know what i am taking about-that would not be a surprise really

A real pain in my life right now. Honestly it been months with no resolution. All I get are calls and no answers. I went into the cell c store and they were not able to let me hear the recording. They did however email me the records which I listened to and it's clear as day.....the agent advised me the contract will be 409 initially and thereafter downgraded to 329. I have been reversing the debit orders because I was being charged on the incorrect tariff. Check all the other recordings where I have been begging you guys to drop the package. Yourll have made my name bad and my bond was declined. I deserve to be compensated for my pain and suffering. I have had it with all the running around and phone calls. Remove my name from the credit bureau and stop trying to rob innocent customers, especially one that has been very loyal to cell c for many years. Absolutely disappointed 😞

if you read my my message above you will see that I have listened to the recording

Hello what is going on with my account-I have not heard anything- the longer my name stays blacklisted the longer it will take to clear it

Kwandiswa can you please contact me urgently.

I m still receiving emails stating that I owe Cellc money- this was supposed to be sorted out last year already- I need Kwandiswa to call me urgently as she was the person assisting me with this account-i am currently applying for a bond and this is going to cause problems for me!!!

Can someone tell me whats going on with my account- I have run out of patience- I an struggling to obtain a bond because of Cellc- I want to know what sgoing on!!!!!!!!