Cell C

Signed up for a contract September 2018. In May 2019 my phones screen broke and I took it in to Cell C for repair/replacement as I was paying for insurance as well. It took them months to get the phone to a repair centre for assesment and after having been told that its beyond repair I was quoted for a replacement. It took a coupme more months for insurance to get back to me with regards to when Id get my device. And then mid November 2019 Im told that they wont replace it because my sim card wasnt in the phone 72hrs before I logged the claim. How on earth does one use a sim on a phone with a non functional screen? Now my sim is blacklisted and I dont have my bronen phone. Disgusted.