1 reviews | Active since Aug 2022
Cell C - A year of frustration and non communication from an *********** telecommunications company
Based on advise May 2021 from a Cell C consultant online when asked specifically whether I would pay more if I keep a 20gig data contract for R129 after it expires end July 2021, I pay for 2 months before Cell C sends a msg that I owe them money. After requesting invoices in Sep 2021, I find out that they dropped the discount and the contract now costs R320. I dispute the charges and inform them that they breach contract by charging more than double without informing me of the change. They inform me they will trace the call. Early Oct 2021 they suspend my services but keep charging me. I email and call and receive a tracking number. That's it. By December 2021 the account is R1400. A supervisor suggests I pay 3 months R129 without receiving services for it to meet them half way with costs. Jan 2022 I cancel the month to month contract. I pay in Dec, Jan, Mar and Apr totaling R525 concerned that they will hit me with a letter of demand. March 2022 I receive the demand for R511. No statement. No explanation. No call. July 2022 Hammond Pole attorneys sends an sms that I must call them re outstanding Cell C moneys of R253. I have also been blacklisted. They just want the money paid, no questions asked as I know what I owe. Cell C store staff can't help either. Online consultants are useless. I am referred to the financial dept that HAS NO DIRECT LINE or their 48hr feedback timeline takes 5+ days with the consultant requesting my ID after I supp**** the account number. Stalling tactics. I paid the lawyers today to get rid of their demanding calls and threats of further legal fees being added!! How is this good business practice? Is the customer being treated like a cash *** ethical?? Where is the service and competence? An *********** cell c consultant cost me R1000!
What do you want to investigate?????
You charged me R320 for Oct 2021 and provided no service. You owe me 20gig of data.
What do you want to investigate?????
You charged me R320 for Oct 2021 and provided no service. You owe me 20gig of data.
I have not received my paid up letter from you after receiving the letter of *********.. I mean demand from Hammond Pole Attorneys as per your instructions for R253 and a very rude phone call last Sunday morning threatening me with attorneys fees and the reminder of the damage blacklisting me is doing to my name.
I paid you via Hammond Pole attorneys on Monday 28 Sept via EFT with notification and I expect my paid up letter and confirmation that you have removed my name from being blacklisted.
On Tuesday I was told I would receive it by Friday 02 September, on followup on Friday I was told 7-14 days!!!!
I told them that it was way too long.
Its a damn cellphone company and we all have email addresses. How can it take 14 days to get a receipt of payment in the form of a paid up letter. I want my name removed from blacklisting ASAP!
Get it done.
I have not received my paid up letter from you after receiving the letter of *********.. I mean demand from Hammond Pole Attorneys as per your instructions for R253 and a very rude phone call last Sunday morning threatening me with attorneys fees and the reminder of the damage blacklisting me is doing to my name.
I paid you via Hammond Pole attorneys on Monday 28 Sept via EFT with notification and I expect my paid up letter and confirmation that you have removed my name from being blacklisted.
On Tuesday I was told I would receive it by Friday 02 September, on followup on Friday I was told 7-14 days!!!!
I told them that it was way too long.
Its a damn cellphone company and we all have email addresses. How can it take 14 days to get a receipt of payment in the form of a paid up letter. I want my name removed from blacklisting ASAP!
Get it done.