1 reviews | Active since Sept 2011
Cell C a *******
Thanks Cell C for offering your loyal customers airtime advance for R25. But are you just being generous or is it a way to rip people off by *****ing their airtime faster than they can say R25. I just requested an advance of R25, send 2 text messages, checked my balance and it was down to around R10. Making sure that my data was off send 2 more text messages and airtime balance 0.00. How the hell can you explain this. And YES my data was turned off. And don’t come up with some B.S story that I must restrict background data or turn my data off. The is not the first time this has happened to me where airtime in amount or R29, R55 and more disappears within minutes and when I query this Im told Im subscribed for some service. How does this happen without my consent? Previously I had to literally go into my phone setting and literary cancel each service one at a time. Subscribing customers to this service or or you say its a 3rd party and not Cell C .. How is a 3rd party getting customers personal details, and subscribed to services through your network? Is sharing of customers not ******* according to the new GDPA?
Good morning Mervin
We will get one of our team members to look into this matter and assist. Airtime and data do not disappear as there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
You can dial *133*1# to manage your subscription services and block all existing and future content billing.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Good morning Mervin
We will get one of our team members to look into this matter and assist. Airtime and data do not disappear as there are causes such as content subscription services, out-of-bundle data rates can quickly deplete airtime, new smartphones and faster networks mean data is used quicker etc.
You can dial *133*1# to manage your subscription services and block all existing and future content billing.
A team member will contact you and assist.
Regards
Cell C | PN
Best regards,
Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Maropeng could not get hold of you on your contact numbers. However, he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.
Please respond to his email and he will gladly assist.
Regards
Cell C | PN
Best regards,
Maropeng contacted you and you advised him that you will contact our call centre when you have time.
Regards
Cell C | PN
Best regards,
Maropeng contacted you and you advised him that you will contact our call centre when you have time.
Regards
Cell C | PN
Best regards,
