AN
Adhil N

1 reviews | Active since Jul 2017

07 Jul 2018, 22:02

Cell c a *******

I went into a cell c store today asking them for my settlement amount on my contract which I would like to pay up and close. The guy advised me the amount and I would need to give 30 days notice for.why?? I want to pay up my account why do I need to be liable for a further 30days it’s *******. I am willing to pay the amount owing and close I’m not paying anything further for the 30 days.

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Replies (2)
Cell C
Cell C's reply09 Jul 2018, 07:21
Official

Good morning Adhil

In line with the terms and conditions of the subscriber agreement, you are required to provide a calendar month notice in order to have your contract cancelled on its maturity date.

If this agreement is not cancelled during the contract period or on expiry of the contract period and is not renewed, then this agreement will run for
the contract period and then on a month-to-month basis until the agreement
is cancelled.

Regards

Cell C | PN

Best regards,

Cell C
Cell C's reply09 Jul 2018, 12:44
Official

Thabisile has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN

Best regards,