DD
DARRYL D
1 reviews | Active since Sept 2024
09 Mar 2025, 08:38
CELL C - A PRISON HOUSE CELLPHONE CONTRACT
I would like to warn potential customers thinking of joining Cell C. Just this morning read a case of a customer having been billed for over R11000 for international roaming. My complaint is that Cell C has been harassing me for over 3 years. They claim I owe them for a month's outstanding premium because I did not cancel my contract timeously. Yet I sent them letters almost 4 times Six months before termination, 3 months, 2 months, 1 month before. I initially sent them all this proof. But the minute you do so, they switch to a different debt collector. And so they carry on. They have even blacklisted me. I had never missed a single premium for my 24 month contract. And this is the way they treat loyal customers. An utter disgrace. You cannot reason with them. DONT JOIN CELL C
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Replies (3)
Cell C's replyOfficial
09 Mar 2025, 08:45Dear Darryl David,
Thank you for sharing your experience with us. We truly regret that you have had a negative experience with Cell C, especially as a loyal customer. Your concerns regarding the billing, contract cancellation, and the impact on your credit are taken seriously. We understand how frustrating it must be to feel unheard, and we apologize for the inconvenience this has caused. Please be assured that your complaint has been escalated to our support team for further clarity and assistance. They will thoroughly review your case, including all relevant documentation, and work with you to resolve this matter as efficiently as possible.
We value your feedback and are committed to addressing your concerns. If you have any additional information or require further updates, please do not hesitate to reach out.
Thank you for your patience and understanding.
Cell C | DA
Thank you for sharing your experience with us. We truly regret that you have had a negative experience with Cell C, especially as a loyal customer. Your concerns regarding the billing, contract cancellation, and the impact on your credit are taken seriously. We understand how frustrating it must be to feel unheard, and we apologize for the inconvenience this has caused. Please be assured that your complaint has been escalated to our support team for further clarity and assistance. They will thoroughly review your case, including all relevant documentation, and work with you to resolve this matter as efficiently as possible.
We value your feedback and are committed to addressing your concerns. If you have any additional information or require further updates, please do not hesitate to reach out.
Thank you for your patience and understanding.
Cell C | DA
Cell C's reply09 Mar 2025, 08:45
Official
Dear Darryl David,
Thank you for sharing your experience with us. We truly regret that you have had a negative experience with Cell C, especially as a loyal customer. Your concerns regarding the billing, contract cancellation, and the impact on your credit are taken seriously. We understand how frustrating it must be to feel unheard, and we apologize for the inconvenience this has caused. Please be assured that your complaint has been escalated to our support team for further clarity and assistance. They will thoroughly review your case, including all relevant documentation, and work with you to resolve this matter as efficiently as possible.
We value your feedback and are committed to addressing your concerns. If you have any additional information or require further updates, please do not hesitate to reach out.
Thank you for your patience and understanding.
Cell C | DA
Thank you for sharing your experience with us. We truly regret that you have had a negative experience with Cell C, especially as a loyal customer. Your concerns regarding the billing, contract cancellation, and the impact on your credit are taken seriously. We understand how frustrating it must be to feel unheard, and we apologize for the inconvenience this has caused. Please be assured that your complaint has been escalated to our support team for further clarity and assistance. They will thoroughly review your case, including all relevant documentation, and work with you to resolve this matter as efficiently as possible.
We value your feedback and are committed to addressing your concerns. If you have any additional information or require further updates, please do not hesitate to reach out.
Thank you for your patience and understanding.
Cell C | DA
DD
DARRYL D's updateReviewer Update
09 Mar 2025, 11:57I have just spoken to your customer services division. They were useless. She asked for proof. Fair enough. Only problem is the matter is over 2 years old and I could not find it. She then asked for email address. Clearly quite a stupid agent because if I could not find the email, how would I remember the email address. I told her it was the standard address to cancel. She insisted she needed proof. I told her surely there would be something on my file.
Anyway I have now found the letter. And now I will go to Wendy Knowler and every newspaper in the country willing to listen to me. Never again will I take a contract with Cell C. To think you are in the business of communication!!!!
Anyway I have now found the letter. And now I will go to Wendy Knowler and every newspaper in the country willing to listen to me. Never again will I take a contract with Cell C. To think you are in the business of communication!!!!
DD
DARRYL D's update09 Mar 2025, 11:57
Reviewer Update
I have just spoken to your customer services division. They were useless. She asked for proof. Fair enough. Only problem is the matter is over 2 years old and I could not find it. She then asked for email address. Clearly quite a stupid agent because if I could not find the email, how would I remember the email address. I told her it was the standard address to cancel. She insisted she needed proof. I told her surely there would be something on my file.
Anyway I have now found the letter. And now I will go to Wendy Knowler and every newspaper in the country willing to listen to me. Never again will I take a contract with Cell C. To think you are in the business of communication!!!!
Anyway I have now found the letter. And now I will go to Wendy Knowler and every newspaper in the country willing to listen to me. Never again will I take a contract with Cell C. To think you are in the business of communication!!!!
Cell C's replyOfficial
12 Mar 2025, 12:32Dear Darryl David,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Cell C's reply12 Mar 2025, 12:32
Official
Dear Darryl David,
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM
Our team attempted to get in touch with you, however, you could not be reached.
Please provide an alternative number or a more convenient time that we can reach you.
Regards,
Cell C | TM