Cell C - A pathetic service provider

I have a monthly debit order of R318 with Cell C. Cell C had issues with running debit orders from March 2021 whereby their systems did not run debit orders for many customers. This caused customer accounts to go into arrears. After a phone call from Cell C in August, where they acknowledged the problem was on their side and a payment plan was made.

From October various unauthorized amounts were debited from my account without my consent causing major frustrations as the amounts debited were significantly high. The agents I spoke to said it was "arrear" amounts as they again did not debit my account as per the original payment plan made in August.

On 21 November, after a long and wasteful call with Cell C, they confirmed that I owed only R616 on my account and I agreed for them to debit the account on the 22nd of November. On the 23rd I called again and spoke to an agent who confirmed that my account was in order and no arrears amount was payable. I insisted they check and make sure and all this can be confirmed by the recordings they have for "quality and assurance" purposes.

On 7 December an amount of R707 was again debited from my account without my consent. I then endured a 40 minute call whereby no reason as to why my account was suddenly in "arrears" again was provided.