NG
Nick G

1 reviews | Active since Mar 2009

30 Mar 2015, 17:42

Cell C a disgrace locally and internationally

A visitor from the UK was ****** 5 hours after landing in SA. Her phone etc all ******. I endeavored to get her a sim card from Cell C who showed such indifference it took us over 4 hours and multiple trips to CellC providers to get it done. Cell C admitted fault and I asked them to make a gesture to show that we in SA do care. They offered them 5 gigs of data two days before they were due to leave. I asked them to do something more personal like a card or a t-shirt. They agreed and we haven't heard from them since. This was February 20th. This is how the company that advertises all over the airport treats foreign visitors. <br> Two weeks ago I needed a follow me on my number as I was flying to Botswana. The Cell C customer service took so long to help I had to board the plane and leave without it.<br> Today Cell C has a network problem in Gauteng. I have a prepaid data service and its not working. I rely on this for work so I asked when it would be fixed. They have no idea. I went online to @cellc_support and they sent the normal auto response. I sent them my no. they told me my query would be answered in 24 hours. Haha<br> CellC you insult us and disgrace us internationally.

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Replies (1)
Cell C
Cell C's reply31 Mar 2015, 07:37
Official
Hello ngc,

Thank you for posting to us.

We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.

Regards
Cell C | PN