CELL C A DISCRACE

I app**** for a contract in March, which was extremely easy and I was super excited because it went so smooth. I even received my new phone after a few days! On the delivery note, it stated that my sim would be activated within 24h of delivery. (That was on 16 March 2022) After trying it for a couple of days, it did not came on and I thought maybe that the first payment must go off before it is activated. This morning (1 April 2022) I did still not receive any contract benefits and it also did not go off my bank account. So I phoned cell c, just to find out, that I must do a number change and what ever else, and that it will cost me know R250 as I did not do it within 7 days after receiving everything. It was never discussed that their would be this extra costs involved or that I must activate anything, as it sais on the form I signed it will be AUTOMATICALLY done within 24hours. Now I must wait even longer to get everything activated as they cannot assist me with that immediately.