1 reviews | Active since Apr 2017

05 Feb 2019, 13:15

Cell C a bunch of **********

I am actually posting on behalf of my sister who is a victim of Identity Theft. So my sister got a call from Cell C asking her where to deliver her new Phones that she supposedly app**** for at the Randburg Branch. it was 3 Iphones amounting to R60 000 that were taken out by ********** who got hold of my sisters information. These ********** had my sisters ID number which they forged and had bank statements and payslips which dont even belong to my sister.So when my sister took it up woth Cell C and advising them that she never took out contracts with them and requested documents that were used Cell C told her that the documents are missing. She spoke to the Branch Manager by the name of Themba from Randburg branch who advised that it is against their process to supply the documents, so she took it up with the Regional Manager who confirmed that later Themba the Branch manager at Randburg Branch has been suspended due to allegations of ***** and they are suspecting that he is the syndicate. So this branch manager is the one who de*****ed my sister with her sysndicates and opened up contracts, the same people even went to MTN and took out phones there and also opened clothing store accounts. Cell C is de*****ing their customers now my sister is not well because of all the emotional distress and Cell C doesn't even want to compensate for all she has been through. She has been a customer for over 10 years with Cell C but they are de*****ing her. When she calls the consultants are not even friendly they just dismiss her and she is a victim of *****. Dont take out contracts with Cell C as they are a bunch of ********* together with their managers.

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Replies (1)
Cell C
Cell C's reply05 Feb 2019, 13:33
Official
Good afternoon Molefe 

Thank you for bringing this matter to our attention.

We are not ********** and we do not support any ********** activities. 

We will ensure that your sister's issue is sorted.

Regards 
Cell C | PN