CELL C - A BUNCH OF ******

Cell C you are a ******.... I have never received such horrid service in all my life. I have a data package that expired and instead of notifying me of the expiry date and change in tariffs you billed me extra from September 2021 up until now. So, I sent Cell C customer care an email to CANCEL my current contract on 12 July 2022. To my surprise the response I got from Cell C was almost instant (Yet to receive an instant reply about this ********** account) with an upgrade on this current account to an iphone 13 with a 9 page contract. I responded with a strong NO saying I do not want an upgrade. A few days pass and I got hold of one of you staff members to ask if the current data package had been canceled and I was told well 'no since I received a new iphone?? I then proceeded to explain I did not sign the contract as I did not want the contract, she said her system told me the phone had been delivered on the 14 July 2022, I was then told I needed to get an affidavit to prove to Cell C I did not sign the new contract or receive the phone. Are you saying I am guilty until proven innocent??? Please note, I am a paraplegic and was sick in bed for weeks, and I have to prove to you that I am innocent!!! I sent the affidavit to Cell C on 25 July 2022 with my ID attached and here I sit with an account from Cell C for an amount of R1405, on that account is my the data package I cancelled and the iphone!! I have emailed, I have called, I have spoken to your Facebook team and NO ONE can help me. Every single person I talk to ask me to send the documents so this issue can be escalated!! Your policy says 48 hours, we are now sitting on 288 hours and I am still waiting. (288 hours - working days) Firstly, Cell C have breached the Popi Act, my personal information has been compromised, secondly, how do you release a cell phone in my name without any documents being signed by me? And thirdly, how can no one to assist me with this matter? I have since logged a complaint with the ICASA and the National Consumer Commissions. CELL C have ****** from me, you guys are *******. The people I have dealt with this far are (I am still waiting for 'Management' to call me back, 2 managers were meant to call me, they must be some sort of Gods that they cannot call back) :

Theodorah SM NT TN Thamsanca (he promised me the earth, called himself a team leader said he would notify me on Monday what was going on, I have sent him at least 8 emails and no reply, reference number - ***) Nompumelelo TPHD Escalations (Elizabeth)

NOT ONE OF THE ABOVE WERE ABLE TO ASSIST, THEY DONT EVEN REPLY TO MY EMAILS!!!!

My case number is ***, I want answers by close of business 11/08/2022, alternatively I will open a case of theft against Cell C and be in touch with your CEO Douglas Stevenson, he should learn that Cell C are *****ing from their clients.

Disgruntled customer...