HV
Harshad V
1 reviews | Active since Mar 2011
28 May 2025, 16:21
Cell C a bunch of ******* :Cancellation of a lapsed contract
My data contract expired and cell C did not even give me a courtesy call to verify if I would like to continue or cancel the contract , the just decided to bill me extra . Contacted their client services department who are totally useless and than tried to cancel the contract with immediate effect , which I was not allowed to do without giving them a 30 day notice period on a lapsed contract. Have to now pay 2 months of addition charges for pathetic service form client services and cancellation departments .
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Replies (4)0
Replies (4)
Cell C's replyOfficial
28 May 2025, 16:35Dear Harshad Vallabh,
Thank you for reaching out and for bringing this to our attention.
Thank you for reaching out and for bringing this to our attention.
We’re truly sorry to hear about your recent experience regarding the contract expiry and the service you received from our client services and cancellation departments. We understand how frustrating it must be to incur unexpected charges, especially without a courtesy notification beforehand.
Please accept our sincere apologies for any inconvenience caused. This is not the level of service we aim to provide.
We are escalating your case to our support team for urgent review. They will investigate the situation thoroughly and contact you directly to resolve the matter as quickly and fairly as possible.
Your feedback is very important to us, and we will use it to ensure we improve our processes going forward.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply28 May 2025, 16:35
Official
Dear Harshad Vallabh,
Thank you for reaching out and for bringing this to our attention.
Thank you for reaching out and for bringing this to our attention.
We’re truly sorry to hear about your recent experience regarding the contract expiry and the service you received from our client services and cancellation departments. We understand how frustrating it must be to incur unexpected charges, especially without a courtesy notification beforehand.
Please accept our sincere apologies for any inconvenience caused. This is not the level of service we aim to provide.
We are escalating your case to our support team for urgent review. They will investigate the situation thoroughly and contact you directly to resolve the matter as quickly and fairly as possible.
Your feedback is very important to us, and we will use it to ensure we improve our processes going forward.
Thank you for your patience, and again, we’re very sorry for the inconvenience caused.
Regards,
Cell C | CW
Regards,
Cell C | CW
HV
Harshad V's updateReviewer Update
28 May 2025, 16:40Please supply me with MR MENDES CEO of CELL C ,contact details as I would like to take up this matter with him directly
HV
Harshad V's update28 May 2025, 16:40
Reviewer Update
Please supply me with MR MENDES CEO of CELL C ,contact details as I would like to take up this matter with him directly
Cell C's replyOfficial
28 May 2025, 17:08Dear Harshad Vallabh,
We understand your frustration and appreciate how important it is to have your concerns addressed promptly and effectively.
We understand your frustration and appreciate how important it is to have your concerns addressed promptly and effectively.
Please note that your case has already been escalated to our Support Team, who are currently reviewing the matter. One of our senior team members will be reaching out to you directly to assist and work toward a fair and timely resolution.
We would sincerely appreciate the opportunity to resolve this for you before you escalate the matter further. Our aim is to ensure that your experience is heard, acknowledged, and appropriately addressed.
Thank you for your patience and for giving us the chance to make this right.
Regards,
Cell C | CW
Regards,
Cell C | CW
Cell C's reply28 May 2025, 17:08
Official
Dear Harshad Vallabh,
We understand your frustration and appreciate how important it is to have your concerns addressed promptly and effectively.
We understand your frustration and appreciate how important it is to have your concerns addressed promptly and effectively.
Please note that your case has already been escalated to our Support Team, who are currently reviewing the matter. One of our senior team members will be reaching out to you directly to assist and work toward a fair and timely resolution.
We would sincerely appreciate the opportunity to resolve this for you before you escalate the matter further. Our aim is to ensure that your experience is heard, acknowledged, and appropriately addressed.
Thank you for your patience and for giving us the chance to make this right.
Regards,
Cell C | CW
Regards,
Cell C | CW
HV
Harshad V's updateReviewer Update
28 May 2025, 17:39Your client services and cancellation department were already given to opportunity to address my concerns and failed hopelessly.
I would still like this matter escalated to the CEO of Cell C as it seems he is not aware of how clients are treated by his staff .
I would still like this matter escalated to the CEO of Cell C as it seems he is not aware of how clients are treated by his staff .
HV
Harshad V's update28 May 2025, 17:39
Reviewer Update
Your client services and cancellation department were already given to opportunity to address my concerns and failed hopelessly.
I would still like this matter escalated to the CEO of Cell C as it seems he is not aware of how clients are treated by his staff .
I would still like this matter escalated to the CEO of Cell C as it seems he is not aware of how clients are treated by his staff .