TT
Tebogo T

1 reviews | Active since Jul 2011

21 May 2017, 13:21

Cell C, a BIG frustration

<p>I had a cell C number when I got my current number and experienced huge frustrations and ended up changing to a different network. On Friday I ported my number to cell c due to network coverage in my area and it's proving to be a huge mistake. In the 2 days I've been with cell c I've spent close to R1000 in airtime which just disappeared. I went to a cell c outlet this morning and the guy who assisted me checked if there were subscriptions and disabled other functions but I'm still experiencing issues with airtime just disappearing. I phoned the contact center hoping to get help and they transferred me to the porting department and they couldn't help. I'm highly frustrated and need to change back to my network. </p>

0
Replies (2)
Cell C
Cell C's reply22 May 2017, 07:26
Official

You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.

One of our consultants will contact you and assist with this matter.

Regards
Cell C | PN

Best regards,

Cell C
Cell C's reply22 May 2017, 12:15
Official

Lungi confirmed that she has assisted you with this matter and we trust that an amicable resolution has prevailed.

Regards

Cell C | PN

Best regards,