Cell c

Item: Cell C
Rating: 1
Author: Johannes J

Firstly I want to say that cell c customer service is of the poorest. Unfriendly, disrespectful, *********** and don't know how to speak to a customer. At one stage cell was the best but truthfully said it went from good to extremely bad ! On the 24th of July 2023 they have suspended 2 cell c numbers "to do not being paid" but payment has been made on the 7th of July 2023. When you ask them to help you on how the app works they get unfriendly! This is not the way to treat Loyal customers! Customers that has been with cell c for more then 20 years! If this matter is not resolved within the next 24 hours then I will contact them again and demand to reimbursed my full payment that has been made and write a open letter of an apology for the discomfort they have caused.

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Replies (2)

Johannes J's updateReviewer Update

25 Jul 2023, 20:42

These are the 2 numbers that has to be activated within the next 24 hours. *** and ***. If these 2 numbers are not activating by tomorrow morning 8am I will go to the all media platforms and that include the Devi show on Etv. With all the information and necessary documents that has proof of payments made on the 7th of July 2023. According to the law of South Africa: Consumers are entitled to receive goods or services that are of good quality, in good working order and free of any defects, and that comply with any applicable standards set under the Standards Act, No. 29 of 1993 or any other public regulation. And using this as a legal platform to have 2 months free connection to the above mentioned numbers. (And this is for what your company has done ! ) For not doing your work properly! And not to check up on PAYMENTS MADE ON THE 7th Of JULY 2023.

Johannes J's update25 Jul 2023, 20:42

Reviewer Update

Johannes J's updateReviewer Update

25 Jul 2023, 20:58

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Johannes J's update25 Jul 2023, 20:58

Reviewer Update

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