KP
Kefilwe P

1 reviews | Active since May 2023

11 May 2024, 13:06

Cell C ******

Yoh Cell C is awalys giving headache when you cancel your contract end of term. Been using these guys for years and everytime my contract ends I call 30 days before expiration date but they always continue with the contract and claim no record of my phone call 30 days prior. I would never recommend Cell C to friends and family members. I even made my partner not take a Cell C contract, they are ******. I keep getting statements to pay while my contract ended in April. I phone in February to cancel they said I must call 30 days before expiration date, I phoned again I March to cancel 😞, now they say no record of my call. I just want them to cancel and give my number back to prepaid I've had enough with Cell C over the years... I even regret porting my number from MTN to Cell c years back! Now the lady I talked to now says I must pay for May and June in order for my contract to be canceled like why???????

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Replies (12)
Cell C
Cell C's reply11 May 2024, 13:43
Official
Dear Kefilwe Phadi,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience you've experienced with our service and value your loyalty as a long-term customer. We understand your frustration, and we're committed to resolving this matter promptly.

Please note that we have referred your query to our Team to investigate the matter. One of our consultants will contact you within 24-48 working hours. 

Regards,
Cell C | GN

KP
Kefilwe P's update13 May 2024, 15:33
Reviewer Update
I've never seen such *********** consultants in my life! Cell C saying they can't see my cell phone contract with them lol. I'm using the same phone they gave me Samsung S20 which expired in April 2024, the one I phoned to cancel but they running my bill even this month. The lady I just talked to claim I don't have a phone with cell c. Lol I'm fed up at this point! These guys are ******, I'll say it again, I've never canceled a contract with ****en cell c and had a smooth ride. They want you to keep paying. Hence I say, I don't know why I kept my loyalty to them, clearly they not doing what's best for the client 💯, they just want to keep their pockets flowing!
KP
Kefilwe P's update13 May 2024, 16:03
Reviewer Update
The lady hang up the phone on me, just because I made her realize that she's telling me 2 different stories! Cell C cancel your ****** contract and give my number back to prepaid! The lady claims my contract is canceled in April, now I'm being billed for benefits. What benefits????
KP
Kefilwe P's update13 May 2024, 16:21
Reviewer Update
I would understand if Cell C was saying my contract re carried because I didn't cancel. But now I phoned twice in March for my contract Tobe canceled. Now they say I must pay for May??? For my contract to be canceled how is that possible??? Pay for what? For their incompetence? They are the one who did not do their job now I mist pay for it? They will never smell my money ever again! Magically the can find my January recording about my data sim for last year November, but they can't find recording for February and March when I was requesting for a cancelation lol
KP
Kefilwe P's update14 May 2024, 02:34
Reviewer Update
I hope that agent of yours will be calling to tell me my line is back on prepaid. I don't want your stories anymore Cell C! The number never belonged to you anyway. It's an MTN number. I'm more than happy to port it back to them. I'm not paying a cent more occurred after April.
Cell C
Cell C's reply14 May 2024, 08:28
Official
Dear Kefilwe Phadi

Thank you for getting back to us. We will contact you during the course of the day. 

Regards
Cell C | NT
KP
Kefilwe P's update14 May 2024, 15:29
Reviewer Update
Now you coming back to say I owe you 9k???? Cell C are you mad? I send screen shots from my bank showing my payments to your email, you emailed me with *** ****** ****** you thought a bank would erase payments? Lol try another game to play this one you will lose mother ****ers. I'll also be forwarding my IT report to you guys on that same email shortly in which you updated 😉
KP
Kefilwe P's update14 May 2024, 15:52
Reviewer Update
According to them I owe a paid up closed account now...wow I've had about 4 different stories now about my acc. From one person, despite the proof I've emailed them they still crazy! I think it's about time we skip talking stage and involve lawyers now. I've read so many complaints from clients about cell c s bad service, they actually think they can rob us because we have no where to go, well they are wrong infact they will end up paying me for this stress they causing me right now!
KP
Kefilwe P's update14 May 2024, 17:59
Reviewer Update
Just received an email saying cell c provided me with feed back and my case is now closed... What feedback is that? Other than being accused of owing a paid up vlosed account?
KP
Kefilwe P's update15 May 2024, 05:14
Reviewer Update
That account was paid up and closed! Check your info correctly I have one current account with you that is owing 228 as you say because you failed to cancel it when you were supposed to. One account with cell c! One cell phone closed and data wifi closed one account left! 😑 you guys are making me numb really
KP
Kefilwe P's update15 May 2024, 12:36
Reviewer Update
February I called in the consultant told me it's too early I must call 30 days before the expiration date which was in April. I phoned again in March for cancelation and I even received a cancelation sms. Hence I'm surprised it never went through. So now the lady handling my case says I must pay 228 rands for the cancelation because I owe for May. OK fine ill pay because I'm fed up with you guys. So that yall will process my cancelation. But you guys saying I have another account with you guys owing 9k is in sane. I have one contract with cell c! No other. The lady (agent) said I took a Samsung A32??? I've never used a Samsung a32. From my hauwei which I took from cell C I later upgraded to Samsung s20 wich in using now, the one in fighting for to be canceled. My other acc with cell c was a month to month data sim card which I closed after its term too. So currently with one account with cell c which I'm struggling to close after 36months! Which other acc are you associating me with? Please guys today I don't want to fight just do right by me.
Cell C
Cell C's reply15 May 2024, 12:41
Official
Thank you for the clarity. The matter will be investigated and rectified. 

Please do expect our shortly.

Regards
Cell C | NT