Cell C

I have been trying to transfer my late Fathers cell c account for the past seven months. I have visited the Pavillion (KZN) and Sanlam Centre Pinetown on 4 occasions. They are unable to assist. I have a case number. Case number ***. When following up on the Case number with the contact centre, i have been informed that it has been closed and to visit the Cell C store. Cell C store Pavillion still advises the account has not being allocated to deceased. Cell C still deducts from the deceased persons bank account. They have no process on how to handle deceased estate matters. Contact centre and Cell C shop staff are unhelpful. Very poor service. Be warned !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!