RW
Riekus W
1 reviews | Active since Jan 2013
16 Apr 2025, 15:55
*********** Cell C
I phoned for an upgrade 2 weeks ago. It was approved and delivery was going to be in 3 -5 working days. The lady who helped me took down my correct address as she even read it back to me. After the first week I phoned and was told there was a shortage of the device and that my package will be delivered next week. Now my package is with RAM couriers and Cell C gave them the wrong address???? I mean really? How *********** can you be? How long am I going to have to wait this time???
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Cell C's replyOfficial
16 Apr 2025, 16:13Dear Riekus de Waal,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and substandard service you’ve experienced — this is certainly not the level of service we aim to provide.
We appreciate the opportunity to correct the issue and will escalate your concern to our support team to urgently follow up with the courier and ensure the delivery is resolved swiftly.
Thank you for your patience, and we’ll keep you updated on the progress.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and substandard service you’ve experienced — this is certainly not the level of service we aim to provide.
We appreciate the opportunity to correct the issue and will escalate your concern to our support team to urgently follow up with the courier and ensure the delivery is resolved swiftly.
Thank you for your patience, and we’ll keep you updated on the progress.
Kind regards,
Cell C | GM
Cell C's reply16 Apr 2025, 16:13
Official
Dear Riekus de Waal,
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and substandard service you’ve experienced — this is certainly not the level of service we aim to provide.
We appreciate the opportunity to correct the issue and will escalate your concern to our support team to urgently follow up with the courier and ensure the delivery is resolved swiftly.
Thank you for your patience, and we’ll keep you updated on the progress.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention. We sincerely apologize for the inconvenience and substandard service you’ve experienced — this is certainly not the level of service we aim to provide.
We appreciate the opportunity to correct the issue and will escalate your concern to our support team to urgently follow up with the courier and ensure the delivery is resolved swiftly.
Thank you for your patience, and we’ll keep you updated on the progress.
Kind regards,
Cell C | GM