Cell C *******

The consultant can not assist me, I want my money paid back into my account Today!!!!!

That is all you do, send me from one consultant to the other and never resolve to pay back my money!!!!

When????

I need the money you took from my account paid back into my account today!!!!!

I need the money you took from my account paid back into my account today!!!!!

I need the money you took from my account paid back into my account today!!!!!

The refund is due, you made a double deduction simple as that. You are quick to make a double deduction and now I have to wait to receive my money paid back into my account!!!!

I need the money you took from my account paid back into my account today!!!!!

Dear Cell C Customer Care,Despite multiple phone calls, numerous follow-ups, and even lodging a public complaint on HelloPeter, I am still awaiting repayment of the duplicate debit order deducted from my bank account.To reiterate:

• My original debit order bounced because my salary reflected late.
• I contacted Cell C and specifically confirmed whether the debit order would be processed again.
• I was expressly informed that the debit order would NOT run again and that I should make a manual payment instead.
• Based on this instruction, I immediately made the manual payment.
• Cell C nevertheless processed the debit order afterwards, resulting in a duplicate deduction from my account.

This matter has now dragged on unnecessarily despite repeated attempts from my side to resolve it amicably. The continued delay in refunding my money is unacceptable and has caused financial inconvenience and prejudice.I hereby place Cell C on final notice to:

1. Refund the duplicated amount into my bank account immediately;
2. Provide written confirmation of the refund processing date; and
3. Provide a formal explanation as to why the debit order was processed after I was instructed to make a manual payment.

Should this matter not be resolved within 48 hours of receipt of this email, I will proceed with further escalation, including but not limited to:

• A formal dispute through my bank;
• Escalation to the National Consumer Commission and ICASA;
• Additional public complaints and reviews; and
• Considering further legal remedies available to me under the Consumer Protection Act.

I trust Cell C will now treat this matter with the urgency it deserves.