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Boosie S

1 reviews | Active since May 2022

08 Sept 2023, 11:58

Cell C

I had a contract with CellC, my contract ended in 2020 where they knew they had to end it but then we had Covid. It was so difficult getting through to them, every time I tried calling, calls didn’t go through. My number was blocked had to make other arrangements to get through to them. I went to a CellC store to explain, they didn’t help me much. A call was made, and I don’t remember the dates no one had helped. I Spoke to someone, and he gave me a reference number and said they would investigate it. No one ever came back to me, the phone I used was a friend’s phone. Eventually I got them to cancel my contract, but they were still charging me before that for a simcard that has been blocked and the phone of which I had already paid for they should have at least been charging for their services, but everything was blocked before they completely blocked my simcard. Today I have been handed over and I am paying for CellC when they have failed to answer my calls and never got back to me. They ****med me big time.

0
Replies (10)
Cell C
Cell C's reply08 Sept 2023, 12:14
Official
Dear Boosie Shoogr,

Thank you for contacting Cell C.

Please accept our sincere apology for the frustration and inconvenience caused.

We have referred your request to our Support Team who will be in touch within 24 working hours.
 
Regards,
 ^SR 
Cell C
Cell C's reply08 Sept 2023, 19:37
Official
The team attempted to contact you to no avail.
Please advise the convenient time you can be contacted on Monday.

^NH
BS
Boosie S's update05 Oct 2023, 11:51
Reviewer Update
CellC did contact me however they are not very helpful. I was told that they went through recordings and found out I did try to cancel the contract December 2020 but they told me I was in arrears and couldn't cancel the contract. The sad part about this had they cancelled my contract back then I would have paid back less then what I owe this year.

They only cancelled my contract last year and now I owe more money for a sim card I haven't even been using for years and had no services, they are telling me now that the terms and conditions differ from time to time

They are really exploiting me at this point, Cell C is still trying to get money from me when they failed to cancel my contract but when the money went up they miraculously could cancel my contract.
BS
Boosie S's update05 Oct 2023, 11:57
Reviewer Update
To top it all up CellC was still charging me for the phone and services instead of the services, from what I understand they should charge for the simcard services after the phone has been paid off. They called but still noting was sorted, they still want me to pay for a simcard that they blocked and I haven't been using it and a phone I finished paying for
BS
Boosie S's update25 Jun 2024, 08:50
Reviewer Update
Here we are again, after all the frustrations caused by CellC, I paid all the money that I owed because I was handed over through to Shapiro Shaik Defries & Associates. My last payment was made in March where I settled everything.I asked for a settlement letter from them since then and they haven't sent it.

Today I decided to check my score on ClearScore and to my surprise CellC pops up and it says I am in arrears. Nothing has been cleared. I called Shapiro and they advised they have asked for the settlement letter from CellC and they still haven't sent it through to them and I have been waiting for 2months now. Now CellC still say's I skipped my payment and I owe them R1 124.00
BS
Boosie S's update25 Jun 2024, 08:54
Reviewer Update
How is this even possible? I would like someone from CellC to contact me and clear all of this. I have suffered enough because of you
BS
Boosie S's update25 Jun 2024, 08:58
Reviewer Update
How is this even possible? I would like someone from CellC to contact me and clear all of this. I have suffered enough because of you
Cell C
Cell C's reply25 Jun 2024, 09:04
Official
Dear Boosie Shoogr,

Thank you or bringing this matter to our attention.

We apologize for the negative experience you've had with our service, and we're truly sorry that we've fallen short of your expectations. Kindly confirm your contact number, we will escalate the matter to our Support Team for priority.

Regards,
Cell C | TN

BS
Boosie S's update25 Jun 2024, 09:06
Reviewer Update
***, can someone please give me a call
BS
Boosie S's update23 Oct 2025, 15:59
Reviewer Update
After a few months of paying and settling a bill on my name to clear my name, I have paid and sent paid up letter, I get a call today that says I have been handed over because I haven't paid my cell c contract

I am so devastated because I have paid and sent the proof to cell c but today I owe them again, this is really sad on how they are trying to exploit me. Don't ever get a contract from Cell C