RVW
Renée Van Wyk

1 reviews | Active since Nov 2022

03 Nov 2022, 12:05

Cell C

I received a call from ***. The person asked to speak to Mr van Wyk. I asked what it's in connection with and he replies his contract. I asked where are you calling from and he replies which contract am I calling on. I said I don't know as you didn't tell me where you're calling from. I said Mr van Wyk is not available but you can speak to me and he replies well you are making it really difficult, I was going to give him a new phone free but we'll give it to someone else and drops the phone. If this is the kind of service that I or my husband gets from Cell C's service providers this will be the last contract term. I will not renew my contract with Cell C at the end of the term ot ever again. Needless to say that the number did not appear as Cell C when he called. Thank you Cell C for this kind of treatment for a customer of 18+ years.

0
Replies (3)
RVW
Renée Van Wyk's update03 Nov 2022, 12:51
Reviewer Update
He did not say anything I had to get info by asking. I asked where are you calling from and he rep**** cell c. I specifies the phone number that appeared so that you can check which service provider you have subcontracted to do work on behalf of Cell C or maybe running your competitions.
RVW
Renée Van Wyk's update03 Nov 2022, 16:29
Reviewer Update
The one representing your brand has just disqualified an old customer from renewing their contract with Celll C. That's for sure. Wait and see.
RVW
Renée Van Wyk's update03 Nov 2022, 16:33
Reviewer Update
It is clear that you don't intend tracking down the external sales company & addressing the matter with them. Thank you for your interest in the matter.