Cell C

The staff at Cell C East Rand Mall have not fulfilled their responsibilities effectively. When I upgraded my device last year, I opted for insurance as I always do. However, the consultant assisting me failed to transfer the insurance to my new device. As a result, when I needed to file a claim, I was unable to do so because the insurance details had not been updated in the system. This oversight led to me paying for a service I required but could not utilize, ultimately resulting in unnecessary expenses