BK
Bronwyn K
1 reviews | Active since Sept 2018
07 Nov 2024, 15:41
Cell C
Wish I could rate lower than 1 star. I have been trying to cancel a contract since end September. Every time I call into cancellations I am told I have not passed the security questions. Finally got a manager to call me back today, asked exactly the same questions and I passed, imagine that Still spent 20 minutes trying to talk me out of cancelling. Then advised that since they need 30 days notice they of course will have to take another debit. The same company has no need for security questions if you want an upgrade of course. Lying *******!!!!
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Replies (1)Cell C's replyOfficial
07 Nov 2024, 16:22Dear Bronwyn Kane,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience, frustration, and negative experience you encountered while attempting to cancel your contract. This situation is far from the level of service we strive to provide, and we understand your concerns regarding the security process and the notice period.
Please be assured that your feedback has been escalated to our support team for immediate review and assistance in addressing your cancellation request efficiently.
Kind Regards,
Cell C | GM
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience, frustration, and negative experience you encountered while attempting to cancel your contract. This situation is far from the level of service we strive to provide, and we understand your concerns regarding the security process and the notice period.
Please be assured that your feedback has been escalated to our support team for immediate review and assistance in addressing your cancellation request efficiently.
Kind Regards,
Cell C | GM
Best regards,
Cell C's reply07 Nov 2024, 16:22
Official
Dear Bronwyn Kane,
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience, frustration, and negative experience you encountered while attempting to cancel your contract. This situation is far from the level of service we strive to provide, and we understand your concerns regarding the security process and the notice period.
Please be assured that your feedback has been escalated to our support team for immediate review and assistance in addressing your cancellation request efficiently.
Kind Regards,
Cell C | GM
Thank you for contacting Cell C.
We sincerely apologize for the inconvenience, frustration, and negative experience you encountered while attempting to cancel your contract. This situation is far from the level of service we strive to provide, and we understand your concerns regarding the security process and the notice period.
Please be assured that your feedback has been escalated to our support team for immediate review and assistance in addressing your cancellation request efficiently.
Kind Regards,
Cell C | GM
Best regards,
