JP
Janet P
1 reviews | Active since Oct 2024
06 Nov 2024, 14:58
Cell C
Well hopefully my divorce has gone through, my Ex partner Cell C has a very good investment partner I should look into investing with them. I get an email asking for R401.25 to be paid within 7 days, letter dated 1 November email only sent and received 5th November, get an SMS today 6th November my payment due has gone up to R425.40 so not bad considering it has risen by R24 in just one day, I called MBD 08.36 this morning, explained my query and it is now 14.55 and i am still waiting for them to get back to me and explain the difference in amount due, as I said long live the divorce thank you
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Cell C's replyOfficial
06 Nov 2024, 15:25Dear Janet Parkin,
Thank you for bringing this issue to our attention. We understand the importance of clarity and consistency, especially in matters of billing, and we regret the frustration this has caused. We are actively reviewing your account and the recent billing updates to ensure you receive a clear breakdown of the charges and adjustments made.
We’ve also notified our team to follow up with you directly so that we can resolve any outstanding queries quickly. Please let us know if there’s anything further, we can address in the meantime, as we aim to restore your confidence in our service.
Warm regards,
Cell C | GM
Thank you for bringing this issue to our attention. We understand the importance of clarity and consistency, especially in matters of billing, and we regret the frustration this has caused. We are actively reviewing your account and the recent billing updates to ensure you receive a clear breakdown of the charges and adjustments made.
We’ve also notified our team to follow up with you directly so that we can resolve any outstanding queries quickly. Please let us know if there’s anything further, we can address in the meantime, as we aim to restore your confidence in our service.
Warm regards,
Cell C | GM
Cell C's reply06 Nov 2024, 15:25
Official
Dear Janet Parkin,
Thank you for bringing this issue to our attention. We understand the importance of clarity and consistency, especially in matters of billing, and we regret the frustration this has caused. We are actively reviewing your account and the recent billing updates to ensure you receive a clear breakdown of the charges and adjustments made.
We’ve also notified our team to follow up with you directly so that we can resolve any outstanding queries quickly. Please let us know if there’s anything further, we can address in the meantime, as we aim to restore your confidence in our service.
Warm regards,
Cell C | GM
Thank you for bringing this issue to our attention. We understand the importance of clarity and consistency, especially in matters of billing, and we regret the frustration this has caused. We are actively reviewing your account and the recent billing updates to ensure you receive a clear breakdown of the charges and adjustments made.
We’ve also notified our team to follow up with you directly so that we can resolve any outstanding queries quickly. Please let us know if there’s anything further, we can address in the meantime, as we aim to restore your confidence in our service.
Warm regards,
Cell C | GM