MN
Methembe N

1 reviews | Active since Apr 2018

10 Feb 2021, 19:03

Cell C

I have been struggling with cell c, they are overcharging me for the service that I did not sign up for, everytime I quiry their consultants call me and confirm the issue has been solved but they keep overcharging me, am tired of reversing my debit orders, its really affecting my credit score

0
Replies (10)
Cell C
Cell C's reply10 Feb 2021, 22:35
Official
Hi Methembe 

We will look into this and assist.

Do expect communication.

^PN
MN
Methembe N's update10 Feb 2021, 23:16
Reviewer Update
That would be much appreciated, though that's what every consultant has been saying for the past 3months
MN
Methembe N's update26 Feb 2021, 11:33
Reviewer Update
My request has still not been delt with, this is what cell c always say, we will look into it
MN
Methembe N's update26 Feb 2021, 13:32
Reviewer Update
How long does it take for you guys to get things fixed
MN
Methembe N's update01 Mar 2021, 09:31
Reviewer Update
Still waiting, it's more than 24hours now
Cell C
Cell C's reply01 Mar 2021, 15:07
Official
Our records shows that our Team phoned you on the 16th of February and explained that the discount on your expired after the stipulated period. 

^MM
MN
Methembe N's update01 Mar 2021, 15:33
Reviewer Update
I dont remember being explained anything, the guy that called me did not finalize anything with me, he said he will look into it and get back to me, I dont even understand what you are saying, I just want the contract terminated please, I have been asking for long now
MN
Methembe N's update01 Mar 2021, 15:35
Reviewer Update
If you really listened to the recording of the call you wouldn't say that
Cell C
Cell C's reply01 Mar 2021, 15:57
Official
 Noted, we will contact you for cancellation. 

^MM 
MN
Methembe N's update25 Aug 2023, 14:14
Reviewer Update
Good day

My account ended up being handed over when I paid in full and it has been accumulating interest since

I wonder what I should do to get help with regards to this
Cell C , never again