Cell C

After 3-4 months of calling Cell C - my contract has been permanently deactivated and they are claiming the arrears for the value of the handset. When I started my new contract, I was told that I would be notified of the debit order date. This did not happen. As I didn't receive invoices, I didn't know that I now have 2 separate Cell c accounts (mine and the new one). When I tried to make a manual payment to settle outstanding funds, the payment went to the incorrect account no. So one account was in arrears and the other in credit. Both account numbers are under my name. I asked them to merge or allocate the funds accordingly. This didn't happen. I reached a point when the debit order was correctly in place and I was instructed to make sure the appropriate funds be available. No debit order went off. I found out that CellC deactivated my account 6 days before the debit order date without warning and after the representative confirmed that this payment process would settle the account. Now my account is deactivated, and I have been handed over - to pay the full value of the handset. The continued incompetence of the cell C Call centre reps is unbelievable and unacceptable. I hope someone reads this and offers some sane support. Thanks