Cell C

Hi there...Cell C is the most ridiculous network ever to excit...Yesterday afternoon my phone started saying no cell service, I've restarted my phone several times and it still said no cell service...In the meantime I've decided the next best thing to do would be to do a factory reset...Unfortunately all the information from call logs and messages has cleared as well...I've called customer service quite a few times and they can't help me because I failed to answer my security questions( bare in mind their security questions are,what is the last 2 numbers you dialed,when last you recharged(day and date and amount) and the most frequently dialed number, I have no information as call logs were cleared and messages si they can't help me and send me to one of their shops,when I get there I'm told they can't assist me because I have no information,the more I try to explain to then that factory reset was done so there is no information the more they tell me eish we can't help you,you try to explain to them that this is a company phone and you make at least 20 calls a day so how are you to memorize all the numbers you call? Now not only do you have to memorize the numbers you have to take record of every time you recharge your account so you can tell them how much you recharged with and what date,hmmm who ever does?So I ask to speak to the manager and all she says is I can't help you,never mind that they have all the answers to their questions right there on the computer but tell me that it's their security questions so they can't give us answers or help us,I'm simply asking someone to just help me,there has to be a different way to do this?...told to call the call center again and again I'm told they can't do anything...What are you to do now because according to them the number isn't Rica'd so hello we can't ask you any other questions...Funny cause last year they Rica'd it right there in the store for me and now it's not Rica'd? What are you to do because I'm losing businesses every minute I spend trying to fix this...