Cell c

I went to cell c woodlands last week for one of my phone’s upgrades. I chose a deal from February’s catalogue and they told me they do not have that model in store and offered me a better model that had half of the minutes than the one I wanted at the same price,I told the sales lady that I have showed her what I want and I would like to order the phone if they do not have stock at the store. She then told me if I do not want the better model she will order it and I will get it only the following week if I am lucky but she cannot tell me, and again she said I should just rather take the better model because I can get it that day and I again told her that it not what I wanted . Today I phoned and a lady picked up and I asked her if the phone has arrived yet because it has been a week and I have nit heard anything from them. She told me that is hasn’t arrived and she could not tell me if my order has been put in or when it might arrive and there is no way for her to check up on it. She then told me she can offer me the better model and I told her that I want the one I picked. After that she was very rude and told me I should wait for that phone and she cannot tell me when it might arrive. She then phoned me back and again asked me why I did not want the better model and when I explained it to her again she said fine and hung up. I have been a valued customer at of Cell c for years. I have more than 1 contract there. I do not want to feel pressured into getting a deal that I did not ask for. It was also made clear to me that should I not chose the better option I will have to wait and no one can tell me how long it might take. I would also like to know when I can expect the phone that I asked for and why there is not a way to check up on it, is it not recorded on your system? It is a deal that is in your February catalogue and I cannot understand why cell c will offer a phone that they do not have in store or can at least order it and have it there within a week or at least give me an indication when it might arrive.