Cell C

Upgraded in Feb 2024,the agent that handled my upgrade migrated my lines to increase 'scoring' now it turns out im been charged for this migration on both my lines. I have called CellC logged a case, first case was closed apparently i was not available. I logged a second case on Friday 22nd March, with a team leader, because the agent called me a b***h. The team leader advised they will investigate the call and investigate the upgrade call. It is Tuesday 26th and i have no assistance im currently on the line with Thabiso frm customer service and the call is running for 14 min with no interaction. My phone is disconnected i am unable to make calls or authenticate anything via sms because my line is blocked! Please can someone attend to my matter urgently. Im going to cut the call now 16 min still no interaction.