Cell c

I had a contract with cell c which expired in Feb 2021 which I cancelled in Jan 2021 or so an agent told me my contract stated that I must pay R359 each month for 24 months .I had to call countless times since Jan to cancel my contract and then all of a sudden R359 and R220 was deducted from my account when I reversed the R220 my line got cut and I called and asked why they said I must pay the R220 which I did but no one can explain to why I am paying R220 I have spoken to more than 6 agents and called a,cell c branch and they couldn't explain the R220 .To my knowledge get more is included in the R359 this month again R220 was deducted I called again no one can give me answers and the lady I spoke to dropped the call .When you complain on the customer care line they send an email back ",we are sorry for them inconvenience causes we will contact you " which never happens .so here's what I'm gona do I'm going to the ombudsman with my contract and they will sort this mess out for me since cell c is *********** the customer service sucks big time and you are ripping people off !!!!!!!