WK
Wikus K
1 reviews | Active since Jul 2022
27 Jul 2022, 11:25
Cell c 48 hour responce
After my review cell c contackted me, they still have to alocate payment, then they inform me there is still payment outstanding from 2015, done 3 upgrades since then, so they will contack me witin 48 hours again, they cant sort problem out whith one call.
Helpful (0)
Replies (46)0
Replies (46)
Cell C's replyOfficial
27 Jul 2022, 14:04Good day Wikus
Thank you for contacting us.
Kindly provide us with a reference number so that we can follow up on this matter.
^NT
Thank you for contacting us.
Kindly provide us with a reference number so that we can follow up on this matter.
^NT
Best regards,
Cell C's reply27 Jul 2022, 14:04
Official
Good day Wikus
Thank you for contacting us.
Kindly provide us with a reference number so that we can follow up on this matter.
^NT
Thank you for contacting us.
Kindly provide us with a reference number so that we can follow up on this matter.
^NT
Best regards,
WK
Wikus K's updateReviewer Update
27 Jul 2022, 14:07Case no ***
WK
Wikus K's update27 Jul 2022, 14:07
Reviewer Update
Case no ***
Cell C's replyOfficial
27 Jul 2022, 14:41Thank you. We will follow up.
^NT
^NT
Best regards,
Cell C's reply27 Jul 2022, 14:41
Official
Thank you. We will follow up.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
27 Jul 2022, 15:16When
WK
Wikus K's update27 Jul 2022, 15:16
Reviewer Update
When
Cell C's replyOfficial
27 Jul 2022, 16:08Our turnaround time is 24-48 hours.
^NT
^NT
Best regards,
Cell C's reply27 Jul 2022, 16:08
Official
Our turnaround time is 24-48 hours.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
29 Jul 2022, 09:50- Stil no positive feedback from cell c
WK
Wikus K's update29 Jul 2022, 09:50
Reviewer Update
- Stil no positive feedback from cell c
Cell C's replyOfficial
29 Jul 2022, 12:13Hi Wikus
We will follow up and revert back.
^SM
We will follow up and revert back.
^SM
Best regards,
Cell C's reply29 Jul 2022, 12:13
Official
Hi Wikus
We will follow up and revert back.
^SM
We will follow up and revert back.
^SM
Best regards,
WK
Wikus K's updateReviewer Update
29 Jul 2022, 14:3924 to 48 hours
WK
Wikus K's update29 Jul 2022, 14:39
Reviewer Update
24 to 48 hours
Cell C's replyOfficial
01 Aug 2022, 10:24Hi Wikus,
The payment has not been allocated. We are following-up with Finance and we will revert feedback.
^NZ
The payment has not been allocated. We are following-up with Finance and we will revert feedback.
^NZ
Best regards,
Cell C's reply01 Aug 2022, 10:24
Official
Hi Wikus,
The payment has not been allocated. We are following-up with Finance and we will revert feedback.
^NZ
The payment has not been allocated. We are following-up with Finance and we will revert feedback.
^NZ
Best regards,
WK
Wikus K's updateReviewer Update
03 Aug 2022, 07:2748 hours again no feedback really cell c
WK
Wikus K's update03 Aug 2022, 07:27
Reviewer Update
48 hours again no feedback really cell c
Cell C's replyOfficial
03 Aug 2022, 10:57Hi Wikus
Our Support team is currently working on this matter. Please bare with us. We will revert to you.
^NT
Our Support team is currently working on this matter. Please bare with us. We will revert to you.
^NT
Best regards,
Cell C's reply03 Aug 2022, 10:57
Official
Hi Wikus
Our Support team is currently working on this matter. Please bare with us. We will revert to you.
^NT
Our Support team is currently working on this matter. Please bare with us. We will revert to you.
^NT
Best regards,
WK
Wikus K's updateReviewer Update
03 Aug 2022, 14:00A whole month i asked
WK
Wikus K's update03 Aug 2022, 14:00
Reviewer Update
A whole month i asked
Cell C's replyOfficial
03 Aug 2022, 18:07You will be contacted and assisted.
^MP
^MP
Best regards,
Cell C's reply03 Aug 2022, 18:07
Official
You will be contacted and assisted.
^MP
^MP
Best regards,
WK
Wikus K's updateReviewer Update
05 Aug 2022, 07:51Another 48 hours with no response case no ***, need an answer today.
WK
Wikus K's update05 Aug 2022, 07:51
Reviewer Update
Another 48 hours with no response case no ***, need an answer today.
Cell C's replyOfficial
05 Aug 2022, 11:25Hi Wikus,
We have sent a follow up request and a consultant will be in touch.
We do apologize for the delay.
^TN
We have sent a follow up request and a consultant will be in touch.
We do apologize for the delay.
^TN
Best regards,
Cell C's reply05 Aug 2022, 11:25
Official
Hi Wikus,
We have sent a follow up request and a consultant will be in touch.
We do apologize for the delay.
^TN
We have sent a follow up request and a consultant will be in touch.
We do apologize for the delay.
^TN
Best regards,
WK
Wikus K's updateReviewer Update
05 Aug 2022, 11:29Al i need is for u to say i can upgrade that is all
WK
Wikus K's update05 Aug 2022, 11:29
Reviewer Update
Al i need is for u to say i can upgrade that is all
Cell C's replyOfficial
05 Aug 2022, 12:19Your request has been allocated to a consultant and you will be contacted.
^TN
^TN
Best regards,
Cell C's reply05 Aug 2022, 12:19
Official
Your request has been allocated to a consultant and you will be contacted.
^TN
^TN
Best regards,
WK
Wikus K's updateReviewer Update
05 Aug 2022, 12:32Ja right when 48 hours
WK
Wikus K's update05 Aug 2022, 12:32
Reviewer Update
Ja right when 48 hours
Cell C's replyOfficial
05 Aug 2022, 13:16You will be contacted before close of business with an update.
^TN
^TN
Best regards,
Cell C's reply05 Aug 2022, 13:16
Official
You will be contacted before close of business with an update.
^TN
^TN
Best regards,
WK
Wikus K's updateReviewer Update
05 Aug 2022, 17:41And again cell c disapoints, emailed everthing, proof of payment letter of payment by their colection agency, now they tell me they didnt get it was sent to them on the 13th alreddy, now they say i must phone there collection agency to mail them proof of payment, they said pay them not cell c now i am ecpected to sort their paperwork out
WK
Wikus K's update05 Aug 2022, 17:41
Reviewer Update
And again cell c disapoints, emailed everthing, proof of payment letter of payment by their colection agency, now they tell me they didnt get it was sent to them on the 13th alreddy, now they say i must phone there collection agency to mail them proof of payment, they said pay them not cell c now i am ecpected to sort their paperwork out
Cell C's replyOfficial
05 Aug 2022, 19:13The proof of payment has been forwarded to NDS to allocate payment.
^NT
^NT
Best regards,
Cell C's reply05 Aug 2022, 19:13
Official
The proof of payment has been forwarded to NDS to allocate payment.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
05 Aug 2022, 19:22They got proof of payment on 02/07, they said 7 working days before they signe of and forward to cell c to allocate payment, i dont gett it, another excuse to wait another 48 hours for a new excuse.
WK
Wikus K's update05 Aug 2022, 19:22
Reviewer Update
They got proof of payment on 02/07, they said 7 working days before they signe of and forward to cell c to allocate payment, i dont gett it, another excuse to wait another 48 hours for a new excuse.
Cell C's replyOfficial
05 Aug 2022, 20:05We apologise for any inconvenience.
^NT
^NT
Best regards,
Cell C's reply05 Aug 2022, 20:05
Official
We apologise for any inconvenience.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
06 Aug 2022, 08:33Will my acc be sorted today?
WK
Wikus K's update06 Aug 2022, 08:33
Reviewer Update
Will my acc be sorted today?
Cell C's replyOfficial
06 Aug 2022, 18:23Hi Wikus
Our records indicate that you were contacted on 05/08/2022, and that you were advised that the POP was sent to NDS for payment allocation.
We will continue to assist you on this matter.
Regards
^MP
Our records indicate that you were contacted on 05/08/2022, and that you were advised that the POP was sent to NDS for payment allocation.
We will continue to assist you on this matter.
Regards
^MP
Best regards,
Cell C's reply06 Aug 2022, 18:23
Official
Hi Wikus
Our records indicate that you were contacted on 05/08/2022, and that you were advised that the POP was sent to NDS for payment allocation.
We will continue to assist you on this matter.
Regards
^MP
Our records indicate that you were contacted on 05/08/2022, and that you were advised that the POP was sent to NDS for payment allocation.
We will continue to assist you on this matter.
Regards
^MP
Best regards,
WK
Wikus K's updateReviewer Update
06 Aug 2022, 20:02No i was advised i must contact nds to provide cell c whith proof of payment, witch has been done on the 13th july already, now i must do ur work too, so here we go another 48 hours again. Is there nobody at cell c that can pick up a phone call the relatif divisions to sort it out.
WK
Wikus K's update06 Aug 2022, 20:02
Reviewer Update
No i was advised i must contact nds to provide cell c whith proof of payment, witch has been done on the 13th july already, now i must do ur work too, so here we go another 48 hours again. Is there nobody at cell c that can pick up a phone call the relatif divisions to sort it out.
Cell C's replyOfficial
08 Aug 2022, 17:23Hi Wikus,
We have followed-up on your query.
We will contact you with an update and assist further.
^NZ
We have followed-up on your query.
We will contact you with an update and assist further.
^NZ
Best regards,
Cell C's reply08 Aug 2022, 17:23
Official
Hi Wikus,
We have followed-up on your query.
We will contact you with an update and assist further.
^NZ
We have followed-up on your query.
We will contact you with an update and assist further.
^NZ
Best regards,
WK
Wikus K's updateReviewer Update
10 Aug 2022, 17:47And again no response
WK
Wikus K's update10 Aug 2022, 17:47
Reviewer Update
And again no response
Cell C's replyOfficial
10 Aug 2022, 21:32We are experiencing a back-log due to the holiday. We will be in touch.
^NZ
^NZ
Best regards,
Cell C's reply10 Aug 2022, 21:32
Official
We are experiencing a back-log due to the holiday. We will be in touch.
^NZ
^NZ
Best regards,
WK
Wikus K's updateReviewer Update
11 Aug 2022, 17:14Wil be in touch when, this has been goeing on 4 a hole month, and cell c just cant sort it out
WK
Wikus K's update11 Aug 2022, 17:14
Reviewer Update
Wil be in touch when, this has been goeing on 4 a hole month, and cell c just cant sort it out
Cell C's replyOfficial
12 Aug 2022, 07:23Good day Wikus
We are following up. Apologise for the delay.
^NT
We are following up. Apologise for the delay.
^NT
Best regards,
Cell C's reply12 Aug 2022, 07:23
Official
Good day Wikus
We are following up. Apologise for the delay.
^NT
We are following up. Apologise for the delay.
^NT
Best regards,
WK
Wikus K's updateReviewer Update
12 Aug 2022, 07:37Thats all u do follow up and nothing happens.
WK
Wikus K's update12 Aug 2022, 07:37
Reviewer Update
Thats all u do follow up and nothing happens.
WK
Wikus K's updateReviewer Update
12 Aug 2022, 07:38Need an answer today
WK
Wikus K's update12 Aug 2022, 07:38
Reviewer Update
Need an answer today
Cell C's replyOfficial
12 Aug 2022, 14:57We will revert to you.
^NT
^NT
Best regards,
Cell C's reply12 Aug 2022, 14:57
Official
We will revert to you.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
12 Aug 2022, 15:15Thats all that happens, we will revert to u and follow up, and thats it
WK
Wikus K's update12 Aug 2022, 15:15
Reviewer Update
Thats all that happens, we will revert to u and follow up, and thats it
Cell C's replyOfficial
12 Aug 2022, 15:46We do understand your frustration. Please bare with us. We will revert to you.
^NT
^NT
Best regards,
Cell C's reply12 Aug 2022, 15:46
Official
We do understand your frustration. Please bare with us. We will revert to you.
^NT
^NT
Best regards,
WK
Wikus K's updateReviewer Update
12 Aug 2022, 16:05No u dont understand, more than a month u will revert back, but nothing is happening.
WK
Wikus K's update12 Aug 2022, 16:05
Reviewer Update
No u dont understand, more than a month u will revert back, but nothing is happening.
WK
Wikus K's updateReviewer Update
12 Aug 2022, 16:06Need an answer today
WK
Wikus K's update12 Aug 2022, 16:06
Reviewer Update
Need an answer today
WK
Wikus K's updateReviewer Update
13 Aug 2022, 08:02And all i get is automated response
WK
Wikus K's update13 Aug 2022, 08:02
Reviewer Update
And all i get is automated response
WK
Wikus K's updateReviewer Update
13 Aug 2022, 08:03The standard 24 48 hours response, with nothing happening
WK
Wikus K's update13 Aug 2022, 08:03
Reviewer Update
The standard 24 48 hours response, with nothing happening
WK
Wikus K's updateReviewer Update
15 Aug 2022, 07:36So last week the excuse public holliday created backlog so lets see this week if cell c goeing to make things happen, or we going thru this week with standard response 48 hours.
WK
Wikus K's update15 Aug 2022, 07:36
Reviewer Update
So last week the excuse public holliday created backlog so lets see this week if cell c goeing to make things happen, or we going thru this week with standard response 48 hours.
WK
Wikus K's updateReviewer Update
16 Aug 2022, 07:53Looks cell c is not responding
WK
Wikus K's update16 Aug 2022, 07:53
Reviewer Update
Looks cell c is not responding
WK
Wikus K's updateReviewer Update
17 Aug 2022, 06:51Still no response from cell c really poor service.
WK
Wikus K's update17 Aug 2022, 06:51
Reviewer Update
Still no response from cell c really poor service.
WK
Wikus K's updateReviewer Update
17 Aug 2022, 21:15Seems like cell c is saying this whiteys acc we not gona sort out, he must mar suffer and just pay, cause we wont sort hes account out.
WK
Wikus K's update17 Aug 2022, 21:15
Reviewer Update
Seems like cell c is saying this whiteys acc we not gona sort out, he must mar suffer and just pay, cause we wont sort hes account out.
WK
Wikus K's updateReviewer Update
19 Aug 2022, 09:30Why dont cell c answer here, got no response since last week.
WK
Wikus K's update19 Aug 2022, 09:30
Reviewer Update
Why dont cell c answer here, got no response since last week.
WK
Wikus K's updateReviewer Update
23 Aug 2022, 07:43A whole week and no response from cell c, so we are comming to 60 days with no solution from cell c.
WK
Wikus K's update23 Aug 2022, 07:43
Reviewer Update
A whole week and no response from cell c, so we are comming to 60 days with no solution from cell c.