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patsy T
1 reviews | Active since Dec 2016
09 Dec 2020, 10:30
CELL C -
During July 2020 we phoned Cell C Customer Care to cancel our Cell C contract. After numerous calls and security questions the lady confirmed that all calls are recorded and that our Cell C contract will be cancelled and the last debit order will be at the end of August 2020. Till now every month Cell C is still deducting the money. I have also send and email to customer service requesting that they will stop - no response was received
Helpful (0)
Replies (8)0
Replies (8)
Cell C's replyOfficial
09 Dec 2020, 11:04Hi Patsy
The amount debited must be your last bill as your number is on prepaid.
^PN
The amount debited must be your last bill as your number is on prepaid.
^PN
Cell C's reply09 Dec 2020, 11:04
Official
Hi Patsy
The amount debited must be your last bill as your number is on prepaid.
^PN
The amount debited must be your last bill as your number is on prepaid.
^PN
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patsy T's updateReviewer Update
09 Dec 2020, 11:18Please explain what do you mean by "the amount debited must be your last bill as your number is on prepaid"? ?
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patsy T's update09 Dec 2020, 11:18
Reviewer Update
Please explain what do you mean by "the amount debited must be your last bill as your number is on prepaid"? ?
Cell C's replyOfficial
09 Dec 2020, 12:28That means your contract has been cancelled and converted to prepaid, the amount that was debited was your last bill as there is a 30 days notice period for cancellations.
^PN
^PN
Cell C's reply09 Dec 2020, 12:28
Official
That means your contract has been cancelled and converted to prepaid, the amount that was debited was your last bill as there is a 30 days notice period for cancellations.
^PN
^PN
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patsy T's updateReviewer Update
09 Dec 2020, 13:11I have just received sms from Cell C confirming that my the amount of R275.00 will be deducted from my bank account - so please explain how can my contract be cancelled and be on prepaid but receiving this sms. If my phone was on prepaid why is there a debit order ???
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patsy T's update09 Dec 2020, 13:11
Reviewer Update
I have just received sms from Cell C confirming that my the amount of R275.00 will be deducted from my bank account - so please explain how can my contract be cancelled and be on prepaid but receiving this sms. If my phone was on prepaid why is there a debit order ???
Cell C's replyOfficial
09 Dec 2020, 15:18We'll get our support to contact you and provide clarity.
^PN
^PN
Cell C's reply09 Dec 2020, 15:18
Official
We'll get our support to contact you and provide clarity.
^PN
^PN
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patsy T's updateReviewer Update
09 Dec 2020, 15:54I will wait for the call for explanation
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patsy T's update09 Dec 2020, 15:54
Reviewer Update
I will wait for the call for explanation
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patsy T's updateReviewer Update
12 Dec 2020, 05:36Now 3 days no call from Cell C. I await, in writing, confirmation that my bank account will not be debited again and that my contact has been cancelled [as confirmed in your reply]
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patsy T's update12 Dec 2020, 05:36
Reviewer Update
Now 3 days no call from Cell C. I await, in writing, confirmation that my bank account will not be debited again and that my contact has been cancelled [as confirmed in your reply]
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patsy T's updateReviewer Update
12 Dec 2020, 15:04I have just phoned Cell C customer care. On 21 July when we phoned to cancel our contract the lady then just changed our contract to another option. This was confirmed today. So now I want explanation and as all your calls are recorded so go and listen to the telephone call as our request was to cancel. I want feedback as Cell C is not knowing what must be done
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patsy T's update12 Dec 2020, 15:04
Reviewer Update
I have just phoned Cell C customer care. On 21 July when we phoned to cancel our contract the lady then just changed our contract to another option. This was confirmed today. So now I want explanation and as all your calls are recorded so go and listen to the telephone call as our request was to cancel. I want feedback as Cell C is not knowing what must be done