CELL C 40GB Data with Wifi Cameras contract bad service and poor device performance

I recently took the 40GB Data with router & 2 wifi cameras contract, the router only worked for 2 months ( June & July). I went to Cell C to return the router in October after several attempts to get it working but no luck. when I took the router I was told that I will get a replacement in one week and its almost 2 months.

I went to Cell C early this month to follow up and I don't get any joy because besides the delays, they don't communicate or give us updates on the progress of our routers. They keep on telling us that the routers had a factory fault hence they were sent back but when we enquire about the replacements we don't get any clear definite answer as well. this is really bad service from CELL C not just the Secunda branch but the entire company as a whole.

How can you let your customers keep paying for a service that they don't even receive, I even asked if we cant get a loan router in the meantime while we waiting for the replacements and up to now that request hasn't been met.

I AM DEEPLY DISAPPOINTED WITH CELL C AND HOW THIS MATTER IS HANDLED. ITS BEEN 5 MONTHS THAT AM PAYING R373.00 FOR A SERVICE I DONT EVEN RECIEVE