Cell C - 4 months and still not got it right!

<p>I ordered a new phone via the Cell C upgrade center. I was ASDURED that service would be prompt and efficient even if there were problems with the phone. </p> <p>As luck would have it the phone had problems and needed to be replaced. THAT is when the drama began! </p> <p>Call logged 16 February 16.</p> <p>Phone still not collected by 24 March</p> <p>I called Cell C the excuse was i apparently could not be reached? Strange that a cellular / technology company did not SMS or email me to contact them? </p> <p>I was assured phone would be collected within a week. About FOUR weeks later the phone was finally collected. Two months later and not a word from cell C? Called again today 17 june (4 months ftom initial call) and NO ONE takes ownership of problem? I now want to cancel my contract without any penalties and receive compensation for payments made for a phone we do not have! Customer service is apparently going to escalate this - sorry to say based on disgusting setvice - seeing is believing!</p>