********* cell c

i had a contract with cell c for two phones which was coming to an end on 9 may 2025,made a call to cell c on January trying to cancell the phone but was told i will have to call on the 9th of April 2025 to which i respected the date and made a call on 9 of April and spoke to the cell c representative and i inform her that im cancelling both my contract and she ask for the reason which i indicated that i have financial constratin and beside i dont need the contract and she process my cancellation i even ask her did you cancel both contract and she agree,drop the call and continue with my life ,to my suprise i get an invoine in june that they will deduct 125 for thecell c data of 1 gb and minutes and i call them and ask why am i being beilled for a contract that i have cancellled and they said i only cancell one and not two how on earth can i call and cancel one contract when i had two,told the lady to escalate because i didnt agree to this and she agree to escalate and never did i receive a call from cell but i reverse the deduction because i dont agree ,same thing happen in July they dedudcted again and i reverse,i had a good relationship with cell is its a big company with reputation i understand they are trying to do business but atleast do it ina proper way ,i know iwas a good customer but im done now allow me to move on and stop deducting for something that we never agreed on just because your employee didnt do their job i cant be punish for that ,this money yopu say im owing you investiate and find who wdidnt do their job when i cancel on 9 April 2025 and stop harasing me cause i wont pay it since i didnt agree to it,just write it off and we both move on im tired on you trying to deduct when we dont have a contract and i had call and cancell the contract well on time can someone senior intervene and sorth this thing out