Cell c *******

Purchased R200 airtime using FNB banking app this morning. With that I receive 700 free sms, 700 free minutes, i think 500 free anytime data and 500 free midnight data. Tried to purchase a data bundle using the airtime and my balance was at R167. I found this strange as i had purchased R200 airtime. I checked my airtime using the *101# and it was down to R154. Rechecked the balance immediately and it went down to R146. I called the 135 call center, and while on the free call with the agent Baliso, my airtime went down to R75.

Baliso indicated that my data was active and was being used in the background. This didn't make any sense as I received free anytime data along with my airtime as well as having an active 250mb day to day data bundle active and I had no data applications open for this to be using my airtime.

This is blatant ******* from Cell C!

Baliso indicated that she will be logging or escalating a query as there was no indication that i received the free data with the airtime based on the plan that I am on. This query has a turnaround time of 24-48hours while I have been ****** of my airtime. Am I expected to purchase more airtime after being ******? What am i supposed to do while the query is being "dealt with" for the next 24-48hours?