KP
Kefilwe P

1 reviews | Active since May 2023

01 Jan 2024, 12:27

Cell C ***********!

Hi, Cell C is a so *********** and hire people who don't know anything, it's like everytime when you call you talk to a different person so all of them will tell you different things for one query. It is like you call a different company all the time. Some of the consultants are so rude one dropped a phone call on me because she didn't understand my query and wanted to tell me her way! She never took time to get my query. I had two contracts and a data sim card with cell c. 19th of November 2023 one contract expired so I canceled it 30 days before. So I have not been receiving my data on the data sim card been weeks calling cell c. To only find out today that they canceled my data sim card not the contract that ended hence I have not been receiving my data.

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Replies (3)
Cell C
Cell C's reply01 Jan 2024, 12:37
Official
Dear  Kefilwe Phadi

Thank you for contacting us. 

We apologize for the unpleasant experience. The matter will be escalated to our Social Media Team for assistance. Please do expect our call within 24 working hours. 

Regards
Cell C | NT

Cell C
Cell C's reply02 Jan 2024, 07:59
Official
Dear Kefilwe Phadi,

Our Team has been unable to reach you. Please provide us with an alternative contact number or advise a suitable time to contact you.

Cell C | DA
Cell C
Cell C's reply08 Jan 2024, 17:15
Official
Dear Kefilwe Phadi

The team attempted to contact you to no avail the line ring to voicemail. Please provide an alternative number or advise the convenient time to contact you.

Regards
Cell C | NH