Cell C

This case with Cell C has been ongoing since February this year, and still, Cell C has not shown any interest in the needs of this client. I received a call on 11 May 2021 saying that a refund will be processed but they (conveniently) could not process it because their system was down. The SN number is ***. I received my statement today and not only did not refund me yet but also not credited my account. I called the call centre 3 times in the last 9 minutes and during the last call, I needed to open yet another case. I cannot deal with how stupid this is. Just because feedback was given, Cell C thinks that a case is closed? What about ACTIONING the said resolution - in my case ISSUE THE REFUND? The new reference number is *** and number in question is ***.