Cell C

I lodge a complaint against Cell C, which it has been deducting money from my account since 2018 October to date and I complained to customer service and was given an incident number ***, ref no: *** on the 07 August 2019, *** on the 14 August 2019, *** on the 02 September 2019. Cell C told me that I have (2) two contracts with them and which is incorrect, I only have one (1) contract with them. The contract in question is ***. On the 29 August 2019 I received a call from 084140 from a rude lady telling me my account is in arrears and they are going to hand me over, I explained my situation and she told me to e-mail again and I refused and she said hung up on me. This incident must be dealt with urgently, I can't be harassed by Cell C staff when I have a case reported to them. I called again and was given 48 hours to deal with my case but nothing happened. Am still waiting for my refund, there are some of the deductions that I reversed but some I only realized this year that Cell C is still deducting and it was too late to reverse. I attached the affidavit that was asked by Cell C and bank statements which shows the deductions and also the charges I incurred when printing the bank statements from 2018, which Cell C will be liable for it as well. This act is unacceptable as it's going to dent my credit record and can't allow it. Regards