1 reviews | Active since Apr 2019
CELL C 3 MONTHS OF VERY BAD EXPERIENCE
Your feedback for case number ***
How disappointing !!!! 3 MONTHS
Since November I am trying to get a refund from cell c , money that belongs to me and the scary thing is its only R318.
I spoke to how many people at cell c and every time it’s a different story and different requirements – then I must send proof of payment , what I did this twice , then I need to verified my details and was told the refund will be paid in 2 to 3 days by Percy, days come and went , no refund , eventually after how many mails I received a call TODAY to provide proof of my bank with stamp account and the refund , statement that’s stamp really , since November now suddenly its required after I did how many security checks, mails and proof of payments? and that's how they treat customers - that is with cell c from they started.
and just for the record please see on your records howe long was I customer for cell c
We deeply apologize for the ongoing frustration and inconvenience you've experienced with your refund request. We completely understand how disappointing it must be to face such delays and contradictory requirements, especially for an amount of R318 that rightfully belongs to you.
Please know that we take your concerns seriously and will escalate this matter immediately. We understand your frustration with the repeated requests for documentation and the lack of communication about what’s needed. Rest assured, we are investigating this issue and will make every effort to ensure that your refund is processed promptly and correctly.
We will follow up with you shortly to provide an update.
Regards
Cell C | NT
We deeply apologize for the ongoing frustration and inconvenience you've experienced with your refund request. We completely understand how disappointing it must be to face such delays and contradictory requirements, especially for an amount of R318 that rightfully belongs to you.
Please know that we take your concerns seriously and will escalate this matter immediately. We understand your frustration with the repeated requests for documentation and the lack of communication about what’s needed. Rest assured, we are investigating this issue and will make every effort to ensure that your refund is processed promptly and correctly.
We will follow up with you shortly to provide an update.
Regards
Cell C | NT