Cell C

your team decided to call me on my 062 number instead of the alternative number and email I gave, you guys aren't making my experience a pleasant one... it'll be week just now for something I reported over the weekend...

THIS IS THE MESS THAT I AM SUBJECTED TO CURRENTLY.image.png 331.56 KB

I have limited access to a cellphone due to work and not having my own phone, please call between 09h00 and 10h00 on ***, alternatively we discuss all details on email, all I need is ITC NUMBER SO I can move on with my life.

please mail me the proof of agreement, cell c account number *** for cellphone number ***, it should contain an IMEI number for a black APPLE iPhone XR instead of the blue one, the blue is my old device that was replaced with a black one.

you guys have the worst customer service.

my point exactly, I never asked to be called back, do you even thoroughly read anything that is sent to you by customers?

i'm trying to sort my life out and you guys aren't making it any easier....image.png 321.85 KB

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WHAT IS THE DAMN TURN AROUND TIME FOR THAT BECAUSE I HAVE BEEN CALLING IN BUT STILL I RECEIVE A PROOF OF AGREEMENT WITH THE SAME INCORRECT IMEI NUMBER, WHAT DO I NEED TO DO IN ORDER TO BE ASSISTED, I DON'T UNDERSTAND WHAT IS IS DIFFICULT FOR YOU GUYS TO SEND ME THE CORRECT IMEI NUMBER FOR A BLACK IPHONE THAT I STARTED USING IN 2021 NOT THE ONE I GOT IN 2019...

no one seems to be listening or reading anything that I have communicated to you guys over the past week, I asked for an IMEI number of a black Iphone xr from the number ***, a device that i started using in 2021, you guys keep sending a proof agreement which is for my old device that I started using in 2019.
there's really no need for you to keep on sending mails about not finding me on the phone when I keep explaining that I got ****** therefore I have no access to any cellular phones, it's been over four days and I keep on getting a very dissatisfying service from cell c

Apple Iphone Xr Blue 64gb Lte-A *** was replaced with another iPhone XR Black in 2021, I need an IMEI number for that device, can some competent assist me so I can move on with my life please...it has been over a week trying to sort this out, no call center agents or online agents are able to grasp this simple requested, the service is really appalling at this point... i dont snother email telling me I was unreachable on the phone cos I have been explaining that I don't have access to a phone, all you guys need to do is mail me the correct proof of agreement with the correct IMEI number

how long does it take to send the correct information? HOW HARD IS IT?

you guys are actually pathetic, I have supp**** all the details from the cell c account, my id number, cellphone number, email address,, i have sent you screenshots of you guys communicating an itc number, same screen that even has a cell c ref number and yet you still wanna tell me about security questions? do you maybe think i thumb sucked my cell c account number or the actual imei number? I have mentioned I ddon't have access to a phone so you why can't you conduct a security check via email, the very same email that is on my cell c account... this is the worst and most dissatisfying experience I have had with you guys... it's actually your fault the IMEI number for the recent device was not updated and instead of ressolving the issue I am told about a stupid security check.

I know i'll receive an email that you couldn't reach me instead of just assist via emal because none of you guys actually apply your minds and remedy my situation.

hours and hours I am still waiting, pathetic!

WORST SERVICE EVER
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you guys are doing your own things, none of your call center agents have listened to what I have asked for, none of the online agents seem to understand what I need, at this point I am highly disappointed, frustrated more than ever, the communication between the organization is riduculous at this point.. the agent you assigned O Khumalo is also clueless, THIS HAS BEEN GOING SINCE LAST SUNDAY, AND SAYING THE SERVICE IS DISGUSTING WOULD BE AN UNDERSTATEMT.

please tell her to read and understand what I need help with for I am not repeating myself going forth, I have been singing the same song since last Sunday.

I need a motivational letter from cell c stating why the blacklist was delayed together with ITC, I called in for the blacklist and ITC and your agent Mashudu advised that the system was done and it'll take 24/48 hours for the ITC to be sent to me which did not happen and I had to call in 2 days later for the same thing, the insurance is requesting that letter, may it pplease be mailed to me ASAP, I hope I wont wait another week.